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Software Developer

1 month ago

Glasgow Scotland, Scotland, United Kingdom ZLX Business Solutions Full time

We are seeking a talented Software Developer to take on the role of CRM Administrator. Your role is essential in managing, maintaining, and enhancing our CRM system to ensure it supports our business needs effectively.


About Us: ZLX Business Solutions is a rapidly growing company specializing in innovative financial solutions.


Key Responsibilities:


CRM System Management:

  • Oversee the day-to-day operations of the CRM system, ensuring its smooth and efficient performance.
  • Monitor system performance and troubleshoot any issues that arise promptly.


System Customisation and Development:

  • Develop, customise, and configure the CRM system to meet the specific needs of the business.
  • Implement new features, updates, and enhancements to the CRM system as required.
  • Design and develop workflows, processes, and automation to improve system efficiency.


Data Management:

  • Ensure data integrity and accuracy within the CRM system.
  • Perform regular data audits, clean-ups, and migrations.
  • Develop and maintain data integration processes between the CRM and other systems.


User Support and Training:

  • Provide technical support to CRM users, addressing any questions or issues they may have.
  • Conduct training sessions for new users and ongoing training for existing users.
  • Create and maintain user guides, technical documentation, and best practices.


Reporting and Analysis:

  • Generate and distribute regular reports and dashboards to track key metrics.
  • Analyse CRM data to identify trends and provide insights to the business.
  • Assist in developing strategies to improve customer relationship management and business processes.


Collaboration and Integration:

  • Work closely with other departments to ensure the CRM system meets their needs and integrates with other systems.
  • Collaborate with IT and external vendors to manage system upgrades and integrations.


Continuous Improvement:

  • Stay up to date with CRM best practices, emerging technologies, and industry trends.
  • Propose and implement improvements to the CRM system and related processes.
  • Evaluate and integrate third-party tools and applications to enhance CRM functionality.

Qualifications:

  • Proven experience as a Software Developer with a focus on CRM systems.
  • Strong understanding of CRM systems, best practices, and software development principles.
  • Proficiency in programming languages and technologies relevant to CRM development (e.g., JavaScript, SQL, .NET, Python).
  • Experience with CRM software (specific CRM software experience preferred but not required).
  • Excellent problem-solving skills and attention to detail.
  • Strong communication and interpersonal skills.
  • Ability to work independently and as part of a team.
  • Proficiency in data management, integration, and analysis.
  • Experience with user support, training, and documentation.