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Housekeeping Supervisor

3 months ago

North West London, London, United Kingdom St Pancras Renaissance Hotel London Full time

Let your passion for discovery become a career. Explore, discover, share, and inspire at St Pancras Renaissance Hotel

Masterpiece by Design. Dynamic by Nature

The St. Pancras Renaissance Hotel is distinctly iconic and an architectural masterpiece that celebrates both heritage and innovation. Housed in one of London's landmark buildings, it is where modern lifestyle and luxury experiences create new stories built upon those from the past.

Position Summary:Inspect guest rooms, public areas, etc. after being cleaned by Housekeepers to ensure quality standards. Run sold room reports, verify room status, determine discrepant rooms, prioritize room cleaning, and update status of departing guest rooms. Assist Housekeeping management in managing daily activities. Act as a liaison to coordinate the efforts of Housekeeping, Engineering, Front Office, and Laundry. Document and resolve issues with discrepant rooms with the Front Desk. Prepare, distribute, and communicate changes in room assignments. Communicate issues to next shift. Complete required paperwork.

Responsibilities include:Here's what your journey with us entails

  • Keeping the Housekeeping team focused on the critical components of operations to drive guest satisfaction and the desired financial results.
  • Ensuring compliance with all housekeeping policies, standards and procedures.
  • Establishing goals and objectives for all areas of responsibility.
  • Directing staff to strive for continuous improvement in all areas of responsibility.
  • Initiating and maintaining an effective inspection program including rooms; public areas; associates work and locker areas; storage areas; recreation areas; laundry areas; garage and grounds.
  • Developing hotel general cleaning schedule and managing execution of work.
  • Understanding and communicating to staff the operating and maintenance procedures of all departmental equipment.
  • Supervising and approving the budgeting and ordering of guestroom and cleaning supplies.
  • Being aware of hotels layout and facilities.
  • Ensuring all rooms correspond with lists given, reporting any discrepancies immediately to Office Coordinator/ Front Desk/ Rooms Controller.
  • Reporting any maintenance issues immediately.
  • Complying with COSHH and Health and Safety Standards.
  • Following the lost property procedures.
  • Complying with Brand Standards when cleaning and getting each room ready for the guest arrival.
  • Delivering an exceptionally high standard of five-star luxury lifestyle service for every guest interaction.
  • Attitude, grooming standard, body language and tone need to be positive, supportive and on brand at all times.
  • Carrying out other duties that may be required to ensure the overall hotel operation is properly maintained to provide a total guest experience.

Qualifications:

  • Previous experience in a similar role is preferred.

What is in it for you:

In addition to receiving a competitive salary and investment in your personal development, you will have access to an array of perks and discounts including:

  • 28 days holiday (including Bank Holidays), with increasing entitlement based on length of service.
  • Pension scheme participation.
  • Life Assurance coverage.
  • Annual Performance Review pay adjustments.
  • Complimentary gym and spa access.
  • Free St. Pancras Experience for you and a guest, including breakfast.
  • Free meals while at work.
  • Dry-cleaning service availability.
  • Complimentary enrolment in BenefitHub, granting unlimited deals from various retailers and more.
  • 50% discount at any of the St Pancras outlets.
  • Marriott Discount Card offering benefits on hotel stays, room upgrades, gift shop purchases, and F&B across 130 countries.
  • Travel ticket season loan.
  • Cycle to work scheme.
  • Employee Assistance Programme access.
  • Comprehensive Training and Development programme participation.
  • Awards and recognition celebrations, among many other benefit

Join Our Team:Ready to be part of a dynamic team dedicated to shaping the future of luxury hospitality? If you thrive in a fast-paced environment and are passionate about making a difference, we want to hear from you.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.


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