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Senior Account Manager

4 months ago

London, UK, United Kingdom ERA-co Full time

Who We Are

ERA-co is a new global Experience Agency made up of data scientists, strategists and experience designers who lead transformative strategy to shape cities, neighborhoods and destinations to positively impact the lives of people and the places they inhabit. With offices in New York, Melbourne, Sydney and London, our global ambitions have only just begun.


Our clients & projects range from branding single residential buildings to positioning and leading experiences of major urban masterplans, mixed-use developments, to globally famous civic places. While the work is diverse, they all start from a singular belief; that transformative placemaking has the power to advance humanity.


Our collective operates in the rare space between creativity and consulting. We are assembled into four distinct verticals; Brand Experience, User Strategy, Urban Strategy & Planning (USP) and Productions. Working as one group we are always on the lookout for people who can flex between these disciplines, who are aligned with our brand and passionate about the creating sustainable places.


So, Who Are You?

In this role you will work closely with the leaders of the ERA-co Studios and ERA-co’s Global Director to realize our client’s ambitions and place objectives across the regions of Europe and the Middle East. Most importantly, you will display a positive commitment to achieving results and position yourself integral to the growth of the ERA-co brand. You will be supporting several of the studios within ERA-co, focusing on Brand Experience, Urban Design and Productions.


You’re able to work across multiple clients, brands, timelines and deliverables at once thriving on the diversity of the work and global nature of the business.

Recognizing we are a start up, you happily pitch in, roll up your sleeves are not afraid of getting your hands dirty. You have a can-do attitude and take on tasks to get the job done. Success and quality delivery of strategy are part of your DNA.


You are able to drive projects forward autonomously - working closely on the details, timing, and scheduling of projects. You actively listen and can proactively spot opportunities to add value to internal teams and ERA-co’s clients. You quickly earn the trust of those around you.

You bring with you an appetite to learn, contribute and introduce new partners & talent to improve the output of ERA-co.


In the presence of ambiguity, you take initiative to gain clarity and create a path forward. You develop and confidently present a compelling position and have the ability to spot the best creative & collective ideas. You demonstrate good business sense in thinking like a client, consumer, and competitor. If your creative and strategic colleagues were to suddenly fall ill, you’d have no problem presenting their work as if it were your own.


The ERA-co Senior Account Manager role requires you to:

  • Successfully onboard new projects by establishing objectives and setting expectations from the outset.
  • Ensure projects have clear timings, ownership and deliverables.
  • You drive projects daily and have oversight of all account management activity.
  • Successfully implement new processes to increase utilization and productivity across the ERA-co teams.
  • Develop long-term relationships with key clients. Have articulate, high level conversations with clients to manage life of project and grow business organically.
  • In collaboration with the rest of the Account Management team and ERA-co leadership you will establish a robust utilization plan for all projects aligning resource needs with staff availability, strengths, and developmental needs to maintain project and staff efficiency across multiple teams.
  • Oversee monthly finance reports. Ensure approval of estimates prior to commencement and track/lead progress through to month end. You thrive on the financial success of the project and make recommendations for growth of clients and projects across the portfolio.
  • Work side by side with the account management team to finalize month end, and work closely with our clients to ensure timing recovery of debtors.
  • Articulate a point of view on work. Understand how art direction shapes creative. Help prepare and present the work as required.
  • Become a new business Maven. Identify opportunities within new and existing client networks to create opportunities for growth.
  • Recruit new talent and build a network to grow the team in line with projected year on year growth.


Your Experience:

  • 4-7 years’ experience in the Agency sector, Advertising or Communication agency, CGI/visualisation agency or consultancy servicing clients and managing projects of similar output.
  • Ideally some exposure or experience with Real Estate or Placemaking.


How to Apply

Applicants are required to submit an up-to-date resume via our ERA-co Senior Account Manager LinkedIn job post. Applications will be treated in the strictest confidence. We do not accept unsolicited resumes or names from agencies. All personal data collected by the Company will be kept confidential and only used for recruitment purposes.


Mandatory requirements: It is an essential requirement that at the time of applying for this position, applicants must have the legal right to work in the United Kingdom.


Alignment with ERA-co Values

We’re a small team with big ambitions. We are committed to building a culture dedicated to personal growth and individual expression. Certain attitudes define how we work and are important in what we seek for our culture:


//HUMAN FIRST – Champion the End User

We communicate with clarity, free from jargon, to stay in line with real people. We do not get bogged down in the rhetoric. We uphold placemaking as a deeply human endeavor that belongs as much on the street, as it does in the boardroom.

//PROTAGONISTS – Ask Beautiful Questions

We champion those with a point-of-view, rather than judging, ridiculing, or side-stepping those who speak up. We encourage every colleague to ask the hard questions, bring the provocative perspective, and dig for the truth.

//COLLABORATIVE – The Best Ideas are Co-Authored

We are high on talent and low on ego. With such diversity of experience and talent, we know the work is sharper and more resolved the more people we invite into the process.

//CURIOUS – Broaden Perspectives

Place innovation requires an insatiable hunger to stay ahead of culture. We keep a constant global radar to push through complexity and discover new solutions to the world’s most urgent challenges.

//GRITTY – Preserve for the Sake of Transformative Placemaking

We roll up our sleeves and dive right in, driving every problem with passion and gritty determination. It is not about being the smartest in the room, but rather staying the course, fighting for ideas, and seeing the long game through.