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Systems Manager

3 months ago

London, UK, United Kingdom Various Eateries PLC Full time

Are you ready to elevate your career in a vibrant, fast-paced environment? Our renowned restaurant group is looking for a passionate and talented Systems Manager to join our team.


Why us?

· Competitive salary of £50,000.

· Comprehensive health and wellness benefits.

· 50% discount on food and beverages across our restaurant group.

· Long service rewards including increased holiday and access to private healthcare.

· Discounted room rates at our partner hotels for you, your friends, and family.

· 50% off Private Event Space hires.

· Health & Wellbeing Support.

· Mental Health & Legal Guidance.

· Financial Support & Advice.

· Access to a wide range of discounts from well-known brands.

· Opportunities for professional growth and development.

· Recognition and reward programs.


Why you?

· Experience: Proven experience in systems management, preferably within the hospitality industry.

· Skills: Strong organisational, technical, and communication skills with attention to detail.

· Customer-Focused: Excellent interpersonal skills and a commitment to providing exceptional support.

· Team Player: Ability to build and maintain relationships with various departments and collaborate with a dynamic team.

· Self-Motivated: Ability to thrive in a dynamic and fast-paced environment.


The Role:


EPOS Management:

· Manage Zonal Product modelling, Pricing, Products, Costs, Discounts, Promotions, Recipes, and Theme Panels programming across the estate.

· Project manage pricing refreshes, cost price reviews, product refreshes, installations, and capex’s across the business.

· Complete site requests around cocktail requests including GP%, price band changes, large promotions, discounts, and menu refreshes.

· Support and program Zonal peripherals including kitchen screens, IOrder order at table, and IServe mobile devices.

· Support ongoing hardware and software maintenance, project management, and support the team on site installations, acquisitions, and upgrade programs.

· Provide support and training across the estate through one-to-one sessions, group training sessions, and regular site visits.


System Management:

· Support Zonal integrations with other operating systems, including but not limited to Contentful order and pay, Fourth labour, Procure Wizard, Guestline hotel management, and Toggle.

· Support Project Manager in new software launches with a proactive approach to learning required information.

· Oversee Procure Wizard including menu management, maintaining pricing, and updating of new acquisitions.

· Program Contentful order and pay system with specific site configurations, brand-specific updates, and integrated Braintree payment system.

· Manage assets like laptops, mobile phones, horizon call routing, and Chromecast. Basic knowledge of Office 365 Admin for user access and permissions.

· Provide support and assistance across the estate with triaging first-line support issues and problem-solving.


Your Experience:

· A passionate hospitality person, ideally someone who has worked within the industry and understands what is required in a restaurant or hotel environment.

· Experience with Zonal EPOS (Site and Head Office experience) and Hospitality retail systems.


Ready to join something extraordinary? Apply now and we aim to get back to you within a week.