Customer Experience Transformation Manager

1 month ago


Bath UK, Bath & N E Somerset, United Kingdom Rotork Full time
Job Description

Sitting within the Business Transformation team, this role is pivotal in affecting the Rotork Customer Experience and driving change in the Customer Journey.

As Business Transformation Manager for Customer Experience, you will be responsible for driving customer value, designing excellent company-wide business processes to support effective customer delivery, and will drive a transition to more intentional Customer Experiences.

You will work in partnership with the Senor Business Transformation Manager, the Head of Business Transformation as well as the PMO function to lead and deliver a range of key Transformation initiatives to improve end-to-end Customer Experience.

This role would suit someone who knows how to put the customer first, who can lead the hearts and minds of the business through the story you tell to influence and implement change.

Qualifications

Experience Requirements:

  • Strong track record of leading successful business transformation relating to customer experience
  • Expert knowledge of structured process, innovation, problem-solving tools/methodologies and customer journey mapping.
  • Strong analytical background, highly numerate with an ability to tell stories through data as well as an acute attention to detail
  • Demonstrated experienceimpressing and influencing customers and key internal stakeholders and influencing across a matrix

The Successful Candidate:

  • Will be customer centric
  • Showcases an innovative and creative approach
  • Is an excellent communicator who embraces collaborative working

Additional Information

Rotork is the market-leading global flow control and instrumentation company, helping our customers manage the flow or liquids, gases and powders across many industries worldwide.

Our purpose is Keeping the World Flowing for Future Generations.

For over sixty years, the world has relied on us to create the things that keep everything moving. From oil and gas to water and shipping, pharmaceuticals and food- these are the flows on which our modern world depends.

Today we're respected and admired for our people, performance and products. Our success flows from our commitment to engineering excellence, and that's what we will always pursue, safely and sustainably.

Rotork is going through an exciting period of change and growth, building on our existing market success. It's a great time to join us and make an impact in shaping the future of our business.



  • Bath, Bath and North East Somerset, United Kingdom Rotork Full time

    Job DescriptionScroll down to find the complete details of the job offer, including experience required and associated duties and tasks.Sitting within the Business Transformation team, this role is pivotal in affecting the Rotork Customer Experience and driving change in the Customer Journey.As Business Transformation Manager for Customer Experience, you...


  • Bath, UK, Bath & N E Somerset, United Kingdom Rotork Full time

    Job DescriptionThis role is the primary contact between the company and its customer base, and acts as the main reception and processing point for the majority of sales orders received at Bath. The combination of these functions not only underpins the perceived level of customer service but also provides the prime input for the Operations Department.In role...


  • Bath, UK, Bath & N E Somerset, United Kingdom Rotork Full time

    Job DescriptionThis role is the primary contact between the company and its customer base, and acts as the main reception and processing point for the majority of sales orders received at Bath. The combination of these functions not only underpins the perceived level of customer service but also provides the prime input for the Operations Department.In role...


  • Bath, UK, Bath & N E Somerset, United Kingdom Rotork Full time

    Job DescriptionAre you ready to help shape the future of our organisation? We’re thrilled to announce a new opportunity for a Culture and Engagement Manager to join our team. As part of our dynamic team, you’ll play a key role in shaping and embedding our culture, supporting Rotork’s long-term strategy.Reporting to the Head of Culture and Inclusion,...


  • Bath, UK, Bath & N E Somerset, United Kingdom Ventula Consulting Full time

    Senior IT Infrastructure Manager (Global Manufacturing & Distribution)One of Europe leading food manufacturing and distributions companies with a global presence requires a Senior IT Infrastructure and Operations Manager to based out of its UK hub within Greater Bath area.This company has remained family owned and have significant operations in the UK,...

  • IT Project Manager

    1 month ago


    Bath, UK, Bath & N E Somerset, United Kingdom Rotork Full time

    Job DescriptionThis role is critical in driving the management, planning, organising and implementation of medium to large IT projects during a massively busy period of transformation projects on a global scale here at Rotork.In this role you will develop plans, schedules and reporting structures for projects including integrations and data migrations using...

  • IT Project Manager

    4 weeks ago


    Bath, UK, Bath & N E Somerset, United Kingdom Rotork Full time

    Job DescriptionThis role is critical in driving the management, planning, organising and implementation of medium to large IT projects during a massively busy period of transformation projects on a global scale here at Rotork.In this role you will develop plans, schedules and reporting structures for projects including integrations and data migrations using...


  • Bath, UK, Bath & N E Somerset, United Kingdom Rotork Full time

    Job DescriptionThis is a pivotal role in understanding our current ways of working, identifying limitations and possible problems, and running initiatives to drive tangible improvements to commercial outcomes and a culture of continuous improvement within the commercial areas of the business.Reporting to the Head of Commercial, you will work closely with...

  • Assistant Manager

    6 days ago


    Bath, UK, Bath & N E Somerset, United Kingdom Zachary Daniels Full time

    Assistant Store Manager | Bath | Retail | Customer Experience LedUp to £32,000 plus bonus Zachary Daniels has a fantastic opportunity to join a market leading retailer as their new Assistant Store Manager for a fabulous store in Bath as they continue their growth and expansion across the UK. As an Assistant Manager will be able to manage, motive and drive a...

  • Store Manager

    6 days ago


    Bath, UK, Bath & N E Somerset, United Kingdom Zachary Daniels Full time

    Store Manager | Up to £41,000 | Fashion Retail | BathZachary Daniels are currently seeking a Store Manager for a renowned fashion retailer situated in a prime location. In this role, you will be responsible for efficiently managing all operational aspects of the store on a daily basis, while also providing support to the Area Manager. Your primary focus...

  • Store Manager

    2 days ago


    Bath, UK, Bath & N E Somerset, United Kingdom Zachary Daniels Full time

    Store Manager | Up to £41,000 | Fashion Retail | BathZachary Daniels are currently seeking a Store Manager for a renowned fashion retailer situated in a prime location. In this role, you will be responsible for efficiently managing all operational aspects of the store on a daily basis, while also providing support to the Area Manager. Your primary focus...


  • Bath, UK, Bath & N E Somerset, United Kingdom Rotork Full time

    Job DescriptionThis is an 18 month fixed term contractPosition SummaryThis is a critical role, pivotal for the success of implementing ERP transformational change for our global engineering business, headquartered in Bath. Focused on our “DRIVE” programme of work, you will use your discretion to influence ways of working and ultimately be responsible for...


  • Bath, UK, Bath & N E Somerset, United Kingdom Rotork Full time

    Job DescriptionThis is an 18 month fixed term contractPosition SummaryThis is a critical role, pivotal for the success of implementing ERP transformational change for our global engineering business, headquartered in Bath. Focused on our “DRIVE” programme of work, you will use your discretion to influence ways of working and ultimately be responsible for...


  • Bath, UK, Bath & N E Somerset, United Kingdom Rotork Full time

    Job DescriptionThe Group Controls Accountant will be a key member of the Group Finance team, with the main purpose of the role being to manage and take ownership of the business control framework for the Group.As Group Controls Accountant has responsibility for the implementation of the framework across Rotork subsidiaries, monitoring changes in applicable...


  • Bath, UK, Bath & N E Somerset, United Kingdom Rotork Full time

    Job DescriptionThe Group Controls Accountant will be a key member of the Group Finance team, with the main purpose of the role being to manage and take ownership of the business control framework for the Group.As Group Controls Accountant has responsibility for the implementation of the framework across Rotork subsidiaries, monitoring changes in applicable...


  • Bath, UK, Bath & N E Somerset, United Kingdom Rituals UK & Ireland Full time

    As Assistant Store Manager, your focus is on motivating your team and giving each customer a meaningful shopping experience. You’re also second-in-command, ready to fill in for your Store Manager and take charge when necessary. Above all, you’re dedicated to driving your store’s performance by ensuring excellent customer service, effective teamwork and...

  • Store Manager

    2 weeks ago


    Bath, UK, Bath & N E Somerset, United Kingdom C2 RECRUITMENT LIMITED Full time

    Retail Shop Manager Salary £23,425 per annum plus great benefitsFull time 37.5 hours per week Permanent BathOur client is a well-established, growing charity retailer. They currently have an exciting opportunity to join them in the position of Store Manager to manage their store in Bath.As the Shop Manager your primary responsibility is to maximise income...


  • Bath, UK, Bath & N E Somerset, United Kingdom Rotork Full time

    Job DescriptionThis is a critical position within the production team working on dynamic challenges and varied projects where you will have a tangible effect on the efficiency of Rotork’s production.Reporting to the Manufacturing Engineering Manager, this role is to ensure the continuous improvements of engineering tasks and processes during a...


  • Bath, UK, Bath & N E Somerset, United Kingdom Rotork Full time

    Job DescriptionThis is a critical position within the production team working on dynamic challenges and varied projects where you will have a tangible effect on the efficiency of Rotork’s production.Reporting to the Manufacturing Engineering Manager, this role is to ensure the continuous improvements of engineering tasks and processes during a...


  • Bath, UK, Bath & N E Somerset, United Kingdom Prior Park Garden Centre Full time

    Prior Park Garden Centre on the outskirts of Bath is successful and popular with diverse offerings including a Pet Department, Farm Shop, and Café. We pride ourselves on providing a welcoming environment where customers can find everything they need to nurture their passions and staff are encouraged to be at the centre of all we do.Position Overview: We are...