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Pension Administrator

4 months ago

Bromsgrove UK, Worcestershire, United Kingdom NFP, an Aon company Full time

We are recruiting for a Pension Administrator, to join our busy team in Bromsgrove. You will have responsibility for the administration of clients’ group pensions, working with Consultants and Senior Team Members to oversee implementations and remedial work.


Overview of duties:

  • Undertaking comprehensive data validation exercises
  • Completing auto-enrolment assessments including Declaration of Compliance & Re-Declaration of Compliance
  • Producing & reconciling payroll deduction schedules within agreed Service Level turnaround timeframes
  • Liaising between pension provider, The Pensions Regulator and employer/employee and client advisers
  • Answering employer/employee queries via telephone or written
  • Maintaining records and complying with regular audits
  • Processing lost clients within the Standard Operating Procedure
  • Oversee outstanding work ensuring clients are aware and understand requirements/consequences
  • Supporting the day to day workloads of the team including inbox enquiries
  • Ensuring that client files are kept accurate and up to date
  • Ensuring that all client history (at both employer and employee level) is fully documented
  • Proactively identifying added value opportunities
  • Keeping up to date of developments and remain current within the industry, specifically changes; in legislation, competitors and clients
  • Identifying and addressing errors within client processes, highlighting to management accordingly
  • Overseeing remedial work to ensure an accurate outcome in a timely manner for existing clients and audit projects


Person specification


Knowledge, skills and abilities:

  • Well organised and detail oriented individual
  • Focused on continuous improvement and developing standards
  • Excellent interpersonal and business communication skills
  • One team company mindset with client always at the centre of the process
  • Willingness to support the wider business with client delivery
  • Leads by example with a can do attitude.

Education and experience:

  • Previous experience in a Customer Services role
  • Knowledge and experience of Pensions Administration desirable
  • Experience with Excel, MS Teams and Outlook essential
  • CII qualifications desirable, but not essential


Key information:

Salary: Competitive depending upon experience

Hours: 35 hours Monday - Friday

Location: Bromsgrove

Benefits: 25 days holiday + bank holidays, online Doctor, private medical insurance, cycle to work scheme etc

If this sounds like something you are interested in please apply, or contact Paige Hughes for further information.