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ICT Technician

3 months ago

London, UK, United Kingdom HARRIS FEDERATION Full time

Working With Us

As part of Harris, you will join a community of staff dedicated to transforming education in London. With regular progression opportunities and outstanding CPD for support staff, there will be a wealth of opportunities for you to grow your career, whether at Harris Academy Peckham, in one of our other 50 academies, or in our central team. Our aim is to help you achieve your ambitions more quickly.

Why work at Harris Academy Peckham?

  • A place where all flourish, all feel valued and where achievement is the key to success.
  • An opportunity to join an ambitious academy at the heart of the local community, working with experienced and inspirational leaders towards an outstanding future.
  • The combination of the traditional values of good manners, strong discipline and respect with excellent teaching.
  • Generous Harris benefits package and excellent opportunities for personal and professional development.

Main Areas of Responsibility

Your responsibilities will include:

  • Providing high-quality technical support, advice and guidance to staff, students and trainee teachers
  • Ensuring that all incidents and service requests are logged appropriately
  • Retaining ownership of all incident and service request tickets and ensuring staff are regularly updating, re-routing or escalating where necessary to achieve resolution.
  • Identifying, implementing and documenting Known Issues and workarounds for desktop related issues
  • Ensuring that Academy incidents and service requests are resolved within the target resolution time
  • Imaging, deploying and maintaining Windows 10 based PCs, Laptops and tablets, and Apple OS iMacs and iPads
  • Installing, configuring and maintaining computer peripheral equipment
  • Installing and testing new software and software updates and upgrades
  • Installing, configuring and maintaining VoIP telephones
  • Familiarising yourself with the network infrastructure and associated documentation
  • Ensuring that the server and network infrastructure at both locations are regularly checked and maintained
  • Working with the IT Service Manager and Infrastructure team to support the on-site infrastructure elements such as physical & virtual servers, UPS’s and other networked devices
  • Administering Active Directory user login accounts
  • Managing Active Directory Distribution and Security groups within the Academy
  • With the assistance of the Federation IT Service Manager, ensuring that all Academy systems documentation is maintained and updated as required.
  • Delivering the IT support service in accordance with ITIL and HarrisNET principles.
  • Liaising with the relevant SLT and Federation IT Service Managers to ensure that all specific local and Federation requirements are met
  • Updating and maintaining the IT assets in both locations as listed in the CMDB

What We are Looking For

We would like to hear from you if you have:

  • Good verbal and written communication skills
  • The ability to self-manage, organise, and prioritise tasks and work under pressure
  • A demonstrable track record of balancing priorities and working to strict timescales to deliver results on time and to a high quality
  • Flexibility and adaptability
  • Good knowledge of Microsoft products, including Office 365 and Office 2016, SharePoint and other desktop related software products
  • Excellent troubleshooting skills, backed by a clear, analytical approach to problem solving
  • A minimum of two years’ experience of carrying out a similar, client facing role in either the primary or secondary education sector
  • Recent experience of working in an on-site IT based, Customer Service environment
  • Proven experience of supporting Microsoft products
  • Proven experience of managing Active Directory user accounts
  • Recent experience of supporting Apple products
  • Recent experience of supporting Windows 10 PCs, laptops and tablets

For a full job description and person specification, please download the Job Pack.

Applying for this Position

Our people are at the heart of our success. We have developed a strong culture of collaboration and best practice, with professional development and career planning at its centre. We invest in our staff with support, coaching, mentoring, and a wide range of top-quality training programmes delivered at every level.

In addition to the opportunities for career development and progression, we also offer a competitive rewards and benefits package which includes a Performance and Loyalty Bonus, Pension Scheme with generous employer contributions, a Wellbeing Cash Plan, electric car scheme, 26 days' annual leave (plus bank holidays) for staff who work across the full year, and many other benefits. Learn more about our benefits on our website.