Customer Engagement Executive

3 days ago

Oxford, Oxfordshire, United Kingdom Hlx Life Sciences Full time

Opportunity to join an exciting growing Biotech who's aim is to revolutionize the diagnosis and treatment of infectious diseases by developing Whole Genome Sequencing-based metagenomic and individual pathogen clinical tools with the ultimate goal of creating an 'always-on global pathogen metagenomics system.' This system will have the capability to identify Pathogen X and provide early warnings of disease epidemics.


The Customer Engagement Executive is responsible for ensuring excellent customer experiences. You will be responsible for maintaining a pipeline of potential customers and will work closely with the Product Manager to engage with GPAS's existing customer community. Reporting to the COO, you will be integral in delivering GPAS' mission of creating a global community of collaborative users to respond to the challenge of endemic and epidemic infectious diseases.


Responsibilities include:

  • Mapping our market, developing and maintaining a customer pipeline
  • Maintaining a reliable, robust and compliant Customer Relationship Management (CRM) system.
  • Working closely with the Product Manager to respond to customer enquiries, deliver user groups, and support product demonstrations.
  • Triaging issues and questions to the appropriate internal teams.
  • Mapping competitors, stakeholders and potential partners, and maintaining a database of key players in the pathogen genomics ecosystem.
  • Working with the Product Manager to build an engaged community of users
  • Ensuring a positive customer experience, acting quickly to address feedback, and working to ensure customer retention.
  • Supporting procurement/tender processes, working closely with internal colleagues and external partners to develop GPAS' submission
  • Contributing to the development of sales and training materials.
  • Supporting with the development and delivery of customer conferences, events and meetings



Person Specification:

We are looking for someone who is highly motivated, proactive and has a desire to develop their experience within a customer facing position. You will be someone who can work collaboratively, and who acts with honesty, integrity and good judgement. Overall, passionate about using technology to improve global health.


Whilst specific qualifications are not required, skills and experience should include:

  • Experience of working within a client facing role in health or technology.
  • Demonstrable track record of success in a start-up and/or scale up environment
  • A strong track record of delivering exceptional customer experiences.
  • Exceptional interpersonal and relationship building skills
  • Excellent organisational and record-keeping skills.


Nice to haves:

  • Experience of rapidly-scaling organisations, Software as a Service (SaaS), and genomics are welcomed, but not essential


What we can offer:

We're a close knit, collaborative small team. We're building a team with a people-first culture. Joining us will be an opportunity to help shape a cutting-edge technology with the capability to dramatically improve clinical diagnostics and treatment.

  • Competitive salary
  • 28 days holiday + 8 public bank holidays, with carry-over into the next year and additional compassionate leave
  • Additional employer contribution to the workplace pension scheme (5% matched)
  • Enhanced sick pay
  • Group life cover
  • Private Medical Insurance
  • Employee assistance programme
  • Staff training budget
  • Cycle to work scheme
  • Volunteering days
  • Access to Perk Box that provides special offers from a wide range of companies

  • Customer Engagement Manager

    2 days ago

    Oxford, Oxfordshire, United Kingdom Unipart Logistics Full time

    Location: Cowley - HybridSalary: Up to GBP45,000 plus car/car allowance, 25 days rising holiday, pension, bonus, life assurance, employee assistance programme, wellbeing support, and flexible benefits schemeContract type: Full time, 40 hours per week, Monday to FridayClosing date for applications: 17th July 2024About the JobAs a Customer Engagement Manager...

  • Legacy Engagement Executive

    2 weeks ago

    Oxford, Oxfordshire, United Kingdom Oxfam GB Full time

    Oxfam is a global movement of people working together to end the injustice of poverty.Do you have an understanding of the principles of marketing (preferably fundraising marketing) and supporter/customer relationship development?Do you have good communication and relationship-building skills?Do you have strong organisational & time management skills?We are...

  • Environmental Sustainability Engagement Assistant

    2 weeks ago

    Oxford, Oxfordshire, United Kingdom University of Oxford Full time

    Estates Services, The Malthouse, Tidmarsh Lane, Oxford Environmental Sustainability Engagement Assistant (Student Placement)Duration: 13 months About the Role: Are you a student with a passion for environmental sustainability and in search for a placement position? Then this role is for you Join the Environmental Sustainability team at Oxford University as...

  • Environmental Sustainability Engagement Assistant

    2 weeks ago

    Oxford, Oxfordshire, United Kingdom University of Oxford Full time

    Environmental Sustainability Engagement Assistant (Student Placement)Duration: 13 monthsAbout the Role:Are you a student with a passion for environmental sustainability and in search for a placement position? Then this role is for youJoin the Environmental Sustainability team at Oxford University as an Environmental Sustainability Engagement Assistant and...

  • Customer Services Executive

    2 weeks ago

    Oxford, Oxfordshire, United Kingdom Inspired Selection Full time

    Are you passionate about publishing, admin work and delivering exceptional service? Our client, an award winning publisher of academic historical and archaeology research would love to welcome you to their dynamic team in Oxford as their new Customer Support Executive. The company: This publisher boasts a prestigious list of over 3,700 titles and a...

  • Product Sales Executive

    2 weeks ago

    Oxford, Oxfordshire, United Kingdom Tripadvisor Full time

    , a Tripadvisor Inc. company, is seeking an experienced Product Sales Executive to join our dynamic Software Product Sales team for an initial 6-month fixed-term contract. We are a fast-growing reservation system for the tours and activities industry. We move and test at the pace of a startup while being backed by a large, stable, publicly traded...

  • Public Engagement with Research Coordinator

    2 weeks ago

    Oxford, Oxfordshire, United Kingdom University of Oxford Full time

    Are you ready to inspire diverse audiences and bring academic research to life in exciting ways?We are seeking a passionate individual to fill the Public Engagement with Research Coordinator post, a pivotal role in our team.Surprise us with the way you coordinate multiple project requests and provide guidance to researchers in planning and executing...

  • Paid Social Executive

    4 weeks ago

    Oxford, Oxfordshire, United Kingdom JR United Kingdom Full time

    Paid Social Executive RetailOxfordHybridUp to £30,000A fast growing global retail brand is looking for a Paid Social Media Executive to join their HO in Oxford. This is a hybrid role, two days in the office and three working from home.Responsibilities:Create, plan and execute the Europe paid social media and influencer strategy Manage the paid social...

  • Paid Social Executive

    1 month ago

    Oxford, Oxfordshire, United Kingdom JR United Kingdom Full time

    Paid Social Executive RetailOxfordHybridUp to £30,000A fast growing global retail brand is looking for a Paid Social Media Executive to join their HO in Oxford. This is a hybrid role, two days in the office and three working from home.Responsibilities:Create, plan and execute the Europe paid social media and influencer strategy Manage the paid social...

  • Field Sales Executive On-trade

    2 weeks ago

    Oxford, Oxfordshire, United Kingdom Thatchers Cider Full time

    Field Sales Executive (On-Trade) - Stratford, Oxford & AylesburyStratford, Oxford & AylesburyAre you an outstanding customer service professional who thirsts for more? Do you have the ambition and drive to forge a path in the world of field sales with one of the biggest names in the cider-making world? If so, read on.Who are Thatchers Cider?Established in...

  • Account Executive

    2 weeks ago

    Oxford, Oxfordshire, United Kingdom Perficient, Inc Full time

    Overview:We currently have a career opportunity for an Account Developer - Commerce and CX to join our team located in Greater London, UK.Job Overview:The Account Developer - Commerce and CX is a portfolio seller specializing in Commerce, Digital Marketing and Experience Design solutions, who focuses on a specific list of Enterprise and Strategic clients...

  • Field Sales Executive

    2 weeks ago

    Oxford, Oxfordshire, United Kingdom Substantial Group Full time

    Field Sales Executive Job Title: Field Sales Executive Company: YouFibre Location: Oxford, Oxfordshire Working Hours: Full-time, 37.5 hours per week Salary: £25,000 per year Additional Benefits: Uncapped monthly commission (Realistic OTE £50,000), £250 monthly car allowance, and paid business travel About YouFibre: We are a national provider of...

  • Public Engagement with Research Coordinator

    1 month ago

    Oxford, Oxfordshire, United Kingdom University of Oxford Full time

    Are you ready to inspire diverse audiences and bring academic research to life in exciting ways?We are seeking a passionate individual to fill the Public Engagement with Research Coordinator post, a pivotal role in our team.Surprise us with the way you coordinate multiple project requests and provide guidance to researchers in planning and executing...

  • Public Engagement with Research Coordinator

    4 weeks ago

    Oxford, Oxfordshire, United Kingdom University of Oxford Full time

    Are you ready to inspire diverse audiences and bring academic research to life in exciting ways?We are seeking a passionate individual to fill the Public Engagement with Research Coordinator post, a pivotal role in our team.Surprise us with the way you coordinate multiple project requests and provide guidance to researchers in planning and executing...

  • Executive Assistant

    1 month ago

    Oxford, Oxfordshire, United Kingdom University of Oxford Full time

    Our vision is of a world better led, a world better served and a world better governed. We are a global school committed to improving the quality of government and public policymaking worldwide, through three routes: teaching current and future leaders; generating research with impact; and engaging with governments and practitioners.The School is a...

  • Executive Assistant

    4 weeks ago

    Oxford, Oxfordshire, United Kingdom University of Oxford Full time

    Our vision is of a world better led, a world better served and a world better governed. We are a global school committed to improving the quality of government and public policymaking worldwide, through three routes: teaching current and future leaders; generating research with impact; and engaging with governments and practitioners.The School is a...

  • Executive Producer

    2 weeks ago

    Oxford, Oxfordshire, United Kingdom University of Oxford Full time

    Currently based within Radcliffe Humanities, this role will move to the Schwarzman Centre in 2025.This is an extraordinary opportunity to be part of designing and delivering the programme for the Stephen A. Schwarzman Centre for the Humanities; a multi-disciplinary cultural centre containing Oxford's first purpose-built concert-hall as well as further spaces...

  • Executive Assistant

    4 weeks ago

    Oxford, Oxfordshire, United Kingdom Berry Recruitment Full time

    Berry Recruitment are NOW hiring for a dedicated, experience and adaptable Executive Assistant to work for a very reputable and established organisation based in Oxford.We are looking for someone who is very organised and able to work within a high-energy business. Attention to detail as well as great personal communications and computer skills are...

  • Executive Assistant

    1 month ago

    Oxford, Oxfordshire, United Kingdom Berry Recruitment Full time

    Berry Recruitment are NOW hiring for a dedicated, experience and adaptable Executive Assistant to work for a very reputable and established organisation based in Oxford.We are looking for someone who is very organised and able to work within a high-energy business. Attention to detail as well as great personal communications and computer skills are...

  • Executive Assistant

    2 weeks ago

    Oxford, Oxfordshire, United Kingdom Berry Recruitment Full time

    Berry Recruitment are NOW hiring for a dedicated, experience and adaptable Executive Assistant to work for a very reputable and established organisation based in Oxford. We are looking for someone who is very organised and able to work within a high-energy business. Attention to detail as well as great personal communications and computer skills are...