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Front of House Assistant

1 month ago

London London, UK, United Kingdom Vacherin Full time
Front of House Assistant - London

Front of House Assistant 28,000 per annum London

Entrée as a brand

Our aim is to be a very exclusive brand within our niche market, driven by passion and quality to the highest standards of bespoke service.

To achieve this, we need to be passionate, to believe in our vision, and to be excited about the journey we’ve started.

You are the heart and soul of entrée and it’s you that will make our brand unique.
entrée is a very diverse brand and full of flavours, our culture reflects this: a vibrant blend of trust, respect, teamwork, commitment – and fun

Above all, we want you to feel valued, so as well as investing in our clients by creating a bespoke experience like no other, we’ve committed to investing in you and your long term career development. Because we believe that entrée offers much more than just a job.

Key Requirements

• Have an operational knowledge of all reception services and standard operating procedures, together with in house meeting reservations procedures, switchboard and other internal/external communications methods
• Empathy, excellent customer service and practical skills
• Skilled in guest/client service and confident in striving for excellence
• Good understanding of Word, Excel and Outlook

Main Duties
• Ensure the hospitality experience for staff, clients and visitors to the client site is of the highest standard from arrival at landlord reception to the client floor
• Ensure the client/visitor experience is best in class, from arrival at reception to the client floor
• Ensure all guest facing demises and meeting rooms are maintained to a high standard and maintenance issues remedied.
• Operational knowledge of all reception services and standard operating procedures
• Liaise with PAs and Co-Ordinators with the support of all meeting room bookings
• Identify and highlight any meeting room conflicts and manage the operational process for booking the meeting rooms
• Liaise with hospitality team regarding meeting room bookings when appropriate
• Check that room allocation and set ups are conducted competently, with particular regard to special meeting requests, VIP visitors, etc.
• Ensure the reception area is clean and tidy at all times, and that that all maintenance issues are reported and followed up appropriately
• Effective communication to all members of the senior management and on site team including clients and other contractors
• Represent the business with your appearance reflective of the agreed uniform guidelines
• To ensure that visitors and staff receive VIP customer service at all times, providing a warm, courteous and prompt welcome on arrival for all.
• Liaising with clients and providing excellent customer service – going the ‘extra mile’ when the opportunity arises.
• To anticipate client needs, follow up with clients and ensure that client expectations are met and where possible exceeded.
• To ensure that visitor and client arrivals are communicated to the relevant people promptly and that the visitor/client is either met or escorted to the relevant room/area in a timely fashion.
• To ensure that waiting visitors are kept informed of any delays and progress and to ensure they are comfortable.
• Handle all incoming telephone calls / enquiries promptly giving a warm, courteous welcome and using the agreed solution.
• To oversee and handle room bookings and to liaise with catering team when required
• Organise access passes for visitors and staff members
• Ensure the all attendees are indicated on booking system for the following day
• To liaise with IT to ensure that all Audio Visual equipment is working and the relevant client requirements have been accommodated.
• To ensure that a handover is completed with catering team when opening and closing Reception
• Receiving guests, announcing them and offering cloakroom facilities and beverages/refreshments if they are to be kept waiting. Communicating if their host is to be delayed
• Adhere to agreed KPIs and go above and beyond the job description to exude excellent service
• communicating any relevant updates
• Create a one team ethos with service partners

What's in it for you?
• Great operational training and development
• Personal Development and Training opportunities – We are passionate about our team growing with us.
• Life assurance scheme
• Pension scheme
• Eye care
• A great wellbeing strategy – including access to our Employee Assistance Programme, salary finance
• Family friendly support
• Regular social events and communication with our leaders
• A holiday purchase scheme
• Season ticket loans
• Volunteering days
• Professional subscriptions
• Recognition schemes and people awards
• Long service awards
• Access to some great high street discount vouchers
• Cycle to work scheme
Partnerships, Innovation, Integrity, Quality, Fun

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