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Norwegian Language Customer Support Supervisor

1 month ago

Northampton UK, Northamptonshire, United Kingdom Nordic Staff Full time

Our client is one of the world's most successful engineering companies who have decided to support one of their Norwegian divisions from the UK.


They have offices in Northamptonshire and Essex so this Hybrid role can be based from either office. You will be required to work 1 day per week at each office.


Start date: January 2025


The Person:


  • Native standard Norwegian and business standard English
  • Graduate
  • Mid-Level experience of Contact or Customer Call Centre
  • Previous experience in managing, coaching, and improving the performance of a team
  • Thorough understanding of contact centre technologies, customer tracking systems, and their respective reporting systems
  • Detail oriented, strong time management, organisation and planning skills with the ability to prioritise, multitask, adapt and thrive in a fast paced, results-driven environment
  • Excellent interpersonal skills. Able to interact with all internal departments and levels of management
  • Proficient Microsoft Office (Word, PowerPoint and Outlook)
  • Team & Consensus building and Conflict Resolution Skills

The Job:

  • Monitor and maintain service levels including analysis/management of program trends and progress
  • Interact with Business Partners and key users for feedback to make process improvement/enhancement recommendations
  • Communicate all changes, enhancements, including call and workflow updates, etc. to the appropriate personnel including the Senior Operations Manager, Learning & Development department, and Quality Assurance department in a consistent and timely manner
  • Work with Senior Operations Manager on monthly business reports and process improvement initiatives as needed
  • Responsible for developing, coaching, supporting, and evaluating the team
  • Interview prospective new employees. Employee onboarding.



Benefits:


  • Salary: £42,000
  • 25 days Annual leave to start, increases by 1 day on the anniversary of the start date for the first 5 years, meaning a potential maximum of 27 days annual leave plus bank holidays.
  • Life Assurance 4 x annual salary
  • Contributory pension scheme
  • Private Medical Insurance
  • Comprehensive travel insurance for you and your family
  • Discounted dental scheme
  • Discounts on products
  • Employee Assistance Program (EAP)