Chief Butler

This job is with Rosewood London, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.

About us

The Chancery Rosewood will welcome guests into a world of enriching experiences and unforgettable moments where they will feel inspired and elevated from the everyday. We will inject new energy into London’s scene where our associates will be the centre of our success. Opening in 2025.

About Rosewood

Rosewood Hotel Group is one of the world’s leading global lifestyle and hospitality management groups. Our group’s foundation is a commitment to “Relationship Hospitality” – a belief that true hospitality springs from the nurturing and building of strong and lasting relationships with fellow associates, guests, partners and the communities in which our hotels operate. By doing so, we strive to become the industry leader in delivering the true meaning of hospitality.

About the Role

You will be responsible for leading a team that curates a bespoke and seamless experience for our suite guests. As a natural leader, you will manage a team of creative and agile Butlers that demonstrate the highest level of hospitality. You will be able to adapt to many settings and styles and find meaningful ways to enhance the guest journey. With a passion for hospitality, you will take great pride in overseeing the suite experience and understanding how to best engage with each guest. You will keep a critical eye on our product and have a thorough knowledge of the functioning of room features, hotel facilities and equipment.

• Own the guest experience for our Suite guests, ensuring a bespoke and memorable service.
• Drive the performance of the Butler department, ensuring the team delivers the highest quality in relation to Forbes, LQA and Rosewood Brand Standards.
• Develop and implement efficient Butler procedures and best practices.
• Adapt and tailor your style of service to best suit the guest preferences.
• Must be able to perform job functions with attention to detail, speed and accuracy; prioritize, organise and follow-up; be a clear thinker, remaining calm and resolving problems using good judgment; follow directions thoroughly; understand a guest’s service needs; work cohesively with colleagues as part of a team; work with minimal supervision; maintain confidentiality of guest information and pertinent hotel data.
• Support with all training and onboarding of the Butler team.
• Manage the Butler team, including recruitment, training and development, performance, and standards.
• Prepare weekly work schedule in accordance with staffing guidelines and labor forecasts. Adjust the schedule to meet business demands if necessary.
• Liaise with the relevant departments to prepare for guest stays and action guest requests.

About you

• Naturally creative and curious, you are driven by relationship hospitality.
• You will have previous experience working with and looking after HNWI.
• A confident leader, you have experience managing a high performing team.
• Experience with LQA and Forbes would be advantageous.
• Exceptional attention to detail and organisational skills.
• Experience in Food and Beverage would be preferable.
• Confident in communicating with a variety of senior guests and colleagues.
• Preferably you’ll have experience of being part of a pre-opening team.
• Demonstrate Rosewoods core values and truly be able to share and express your passion for your industry.
• Demonstrate a commitment to diversity, equity, and inclusion through continuous development, modelling inclusive behaviours.

In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.