Business Process Analyst

2 weeks ago


London, UK, United Kingdom MBN Solutions Full time

IT Business Process Analyst (12 month FTC)

Up to £45,000

Must be able to visit London office 2-3 times per month


Are you an experienced IT Business Process Analyst looking for your next move?


Want to play a pivotal role in shaping the future of technology services while growing professionally in a dynamic, collaborative team?


Do you want to be valued for your talents and make a real impact within a global organisation, supported by mentors who recognize your potential?


About the Role

MBN Solutions are partnered with a global consulting firm to support in the search for a IT Business Process Analyst to join their team on a fixed term basis.


Within this role, you can expect to:


  • Analyze current IT processes through observation, interviews, and tool reviews, identifying key service touchpoints across the organisation.
  • Map existing processes using ITIL principles, defining inputs, outputs, and performance indicators, while creating clear, actionable standard operating procedures (SOPs) aligned with ITIL service management guidelines.
  • Tailor ITIL processes to meet the organisation’s needs, ensuring alignment with ITIL lifecycle stages where relevant.
  • Maintain a centralized repository for documentation, establish a review and update procedure, and collaborate with IT and information security teams to refine SOPs.
  • Lead feedback sessions and apply ITIL’s continual service improvement (CSI) approach to update SOPs based on performance metrics and feedback.


About You

  • Proficiency in business process mapping tools (e.g., Visio, BPM software) and experience with ITSM tools for automating or ensuring adherence to standard operating procedures.
  • Strong analytical skills to assess current workflows and recommend ITIL-aligned improvements.
  • Experience in documenting processes and creating clear, user-friendly standard operating procedures.
  • Solid knowledge of the ITIL framework with hands-on application experience.
  • Excellent facilitation and communication skills for engaging teams during process validation and implementation.


If this sounds like a good fit and/or you would like more information about this opportunity, please apply to find out more



  • London,, UK, United Kingdom Pharaoh Capital Full time

    ISS Business Process Analyst London based Primarily remote role November start – initial 3-month term Day Rate Inside IR35About the Role:We are seeking a ISS Business Process Analyst to join our team, focusing on the end-to-end management and coordination of REATIVE workflows, subcontractor management, and compliance activities. This role is essential for...

  • Business Analyst

    4 weeks ago


    London,, UK, United Kingdom Insight Global Full time

    Insight Global are looking for a Business Analyst to join one of their premium retail clients. This Business Analyst will sit within Global Support Operations, and will be responsible for gathering business requirements and creating user stories for the technical implementation teams for delivery. As such, they will be heavily using Jira and Confluence to...

  • Business Analyst

    2 weeks ago


    London, UK, United Kingdom Goodman Masson Full time

    We are looking to speak with Business Analysts to join a consultancy based in London. This is a 6 month contract role working on a hybrid basis, with approximately two days in the office . The consultancy provide key business management services to the London and Frankfurt Market Insurance Industry. The Business Analyst is expected to be comfortable in a...

  • Business Analyst

    1 month ago


    London,, UK, United Kingdom Ventula Consulting Full time

    Business Analyst - Up to £55k - London (Hybrid working)We are seeking a skilled Business Analyst to join our consultancy client, and lead on major projects with global brands. The ideal candidate, will also have previous experience working for a consultancy or in a consulting capacity.This role will be focused on identifying definition of requirements for...

  • IT Business Analyst

    4 weeks ago


    London,, UK, United Kingdom Cititec Talent Full time

    IT Business AnalystDuration: 12 months contractBase rate: £620 - £720 per day (Inside IR35)London-based role: 3 days in the office, 2 days from homeCititec Talent is working with a leading Investment Bank to recruit an IT Business Analyst. In this role, the Analyst will work closely with IT and business teams to assess, analyse, and document both business...

  • Business Analyst

    1 month ago


    London,, UK, United Kingdom Coforge Full time

    Job description :-BUSINESS ANALYST - TRAVELShould have at least 5 yrs of experience.Business analyst with strong background in travel process preferably in Cruise lines.Nice to have experience in HR crewing system called Adonis.Must have excellent communication skills.

  • Business Analyst

    4 weeks ago


    London,, UK, United Kingdom KDR Talent Solutions Full time

    Business Analyst - Defect Management, UAT, Testing, Defect resolution, Azure DevOpsMy client are seeking an experienced Business Analyst for a 12 month contract with expertise in defect management and user acceptance testing (UAT) to join at a business critical time in a major technology transformation.You will have responsibility for triaging, managing and...


  • London,, UK, United Kingdom MBM Executive Travel Recruitment Full time

    Technical Business AnalystOur client a leading luxury travel company, who are committed to delivering exceptional experiences to their customers, is searching for a Technical Business Analyst to join their team. Working within a busy team you will come from an analyst-based role, looking to develop further into a Business Analyst, ideally within the travel...


  • London,, UK, United Kingdom Simpson Judge Ltd Full time

    Business Analyst (Business Central knowledge advantageous)Salary - Top end for a Business Analyst - Can't disclose in advert. 3 days in office - SloughPosition Overview: The Business Analyst will work closely with stakeholders from various departments to gather requirements, analyze business processes, and configure the system to meet business needs. The...

  • Business Analyst

    2 weeks ago


    London,, UK, United Kingdom Lorien Full time

    Business Analyst - Insurance Broking - Outside IR35Our client, a leading Insurance broker, are currently looking to hire a Business Analyst with Insurance sector experience to join the team on a contract basis. This role would be hybrid working and Outside IR35. As the ideal candidate you will be an Insurance Business Analyst who can proactively work with...

  • Business Analyst

    1 month ago


    London, UK, United Kingdom myGwork Full time

    This job is with Tecknuovo, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly. Business AnalystAbout TecknuovoWe are a technology delivery partner, offering a unique service in the undiscovered sweet spot between consultancy and capability...

  • Business Analyst

    1 week ago


    London,, UK, United Kingdom Lorien Full time

    Reinsurance Business AnalystWe are currently hiring for a Business Analyst with Reinsurance Treaty/ Inwards experience to join one of our Insurance clients on a 6-month contract.Inside IR35Hybrid- ad hoc travel to London officeKey ResponsibilitiesWork closely with stakeholders (underwriters, claims, actuarial teams, brokers) to understand their needs and...

  • Business Analyst

    1 month ago


    London,, UK, United Kingdom La Fosse Full time

    Business Analyst - £70,000 (12 Month FTC)Reports to: Senior Programme ManagerHybrid: 3-4 Days P/week on-site in Central LondonIntegration and Optimisation ProgrammeRole Overview:The role requires an excellent Business Analyst who can help shape the business and deliver new technology implementations. You will need to work closely with the Technology team...

  • Business Analyst

    4 weeks ago


    London,, UK, United Kingdom Ventula Consulting Full time

    Business Analyst - Up to £55k - London (Hybrid working)We are seeking a Business Analyst to join our consultancy client, and lead on major projects with global brands. The ideal candidate, will also have previous experience working for a consultancy or in a consulting capacity.This role will be focused on identifying definition of requirements for improving...

  • Business Analyst

    3 weeks ago


    London,, UK, United Kingdom Caspian One Full time

    RequirementThe delivery of the Supervision Target State will require the development, implementation, and enhancement of the Supervisory framework and tools, ensuring alignment with regulatory requirements and organizational goals. As the delivery planning is progressing it has become clear that there is a need for at least 2 contract Business Analysts to...


  • London,, UK, United Kingdom Station Full time

    My London based client is looking for a Business Analyst to join them on an initial 6-month contract. The successful Business Analyst will work with the organisation at the early stages of business system transformation Programme.The successful Business Analyst will have strong experience of requirements gathering, having run workshops, one on ones and...

  • Business Analyst

    7 days ago


    London,, UK, United Kingdom rmg digital Full time

    Are you an experienced Business Analyst looking for your next exciting contract? Join our dynamic team as we embark on a cutting-edge digital transformation programme for a leading logistics company. This is your opportunity to make a real impact, working on key deployments that will drive innovation and efficiency within the organisation.Title: Business...


  • London, UK, UK, United Kingdom Albany Beck Full time

    Albany Beck are hiring for a Claims Business Analyst to work on a long term programme of work with a global insurance firm. They are committed to delivering cutting-edge solutions in the rapidly evolving insurance landscape. As they continue to expand their operations, they are seeking a talented and motivated Claims Business Analyst to join their dynamic...


  • London, UK, United Kingdom Eames Consulting Full time

    Salesforce Business Analyst - London / Hybrid - £650+ Per Day Eames Consulting is working with an Insurance company to secure the services of a Salesforce Business Analyst on an initial 6 month contract to begin with. Skills & Expertise" Proven experience as a Salesforce Business Analyst, ideally within insurance or financial services. Strong...

  • Business Analyst

    1 month ago


    London,, UK, United Kingdom Tecknuovo Full time

    About Tecknuovo:We are a technology delivery partner, offering a unique service in the undiscovered sweet spot between consultancy and capability development. There’s a better way to deliver consulting services. We do that by freeing our customers from dependency in everything we do.We free them from relying on external sourcing by delivering on their...