Client Relationship Manager

1 week ago

Leek Staffordshire ST, Stoke-On-Trent, United Kingdom Dee Set Full time

Purpose of the role:

Represent Dee Set as the UK's leading provider of end-to-end retail solutions. Lead and maintain business relationships with new and existing key customers. Ensure profitable growth of existing business and develop new business opportunities.

Ensure that our customer's needs and expectations are always met. Support Head of Customer Success in establishing, implementing and monitoring achievement of strategic objectives.

Responsibilities of the role:

Key Objectives:

  • Manage a portfolio of key accounts across major national retailers and their suppliers.
  • Lead and support Account Manager colleagues in developing their own accounts.
  • Ensure that excellent levels of customer service are maintained at all times.
  • Broker the successful transition of new business into well executed ongoing work.
  • Collaborate with colleagues to drive continuous process improvement in response to changing customer requirements.
  • Collaborate with colleagues and customers to identify new business opportunities.
  • Develop new opportunities into compelling commercial business propositions to customers.
  • Monitor and deliver financial KPI's including sales and profitability targets.

Sales/Performance:

  • Provide regular reports on status of all accounts, including performance overview, upcoming workloads/projects, actions and support requirements, other opportunities.
  • Support Head of National Accounts in identifying and developing new and existing business opportunities
  • Submit quotations and follow through to secure customer orders.
  • Lead and support Account Manager colleagues to work with customers and identify areas of opportunity to provide the most operationally and cost-effective options available to them.
  • Lead the development and presentation of compelling business propositions and present to customers in a persuasive and collaborative manner.

Customer Service:

  • Ensure all customer database information is up to date and readily available to all operational colleagues.
  • Lead co-operation with all internal support functions to ensure all work is completed as required to meet or exceed customer requirements.
  • Confirm briefs with customers and liaise with them regularly to identify current and likely future requirements.
  • Lead communication with customers through regular face to face meetings, telephone and e-mail.
  • Identify areas of opportunity to provide added value services, whether existing or new, tailored to retailer solutions.

Skills & experience required:

  • Lead others and develop persuasive and compelling business propositions.
  • Be an excellent communicator with demonstrable negotiating and influencing skills.
  • A good listener, that is highly customer focused, with a consultative and collaborative account management style.
  • Have an ability to build trust and rapport and to develop strong, lasting customer relationships.
  • Have an ability to identify opportunities for process improvement and for making change happen
  • Demonstrate a can-do attitude, with the drive and tenacity to complete tasks on time and to a high standard.
  • An ability to think strategically and use initiative to drive growth.
  • An ability to understand and identify customer needs and develop practical, compelling solutions.
  • An ability to project manage and to collaborate with colleagues at all levels to ensure that customer needs are met.
  • Be financially aware and able to work to establish and work to budgets and to deliver agreed performance targets.
  • Capable of operating at the most senior level within retailers and suppliers.
  • Experience working at a senior level in major retailers or a strong account management background (desirable).
  • Excellent written, and oral communication skills.
  • Able to use Microsoft office packages.
  • Interested in client and colleague facing processes.
  • Excellent communication skills and interpersonal skills.
  • Flexible and adaptable manner with plenty of initiative.
  • Able to manage own time and prioritise workload.

  • Maths Teacher

    1 month ago

    Burton upon Trent, Staffordshire, DE13, Burton-On-Trent, United Kingdom Outcomes First Group Full time

    At OFG, we work smarter so you can spend more time doing what makes you happy!How would you like to be paid for five days but only work four*?Our colleagues’ wellbeing is at the heart of everything we do at OFG, so we’re always looking for new ways to improve everyone’s work/life balance. We’re taking part in a trial of the 4-Day Working Week,...

  • Relationship Manager

    2 weeks ago

    East Staffordshire, United Kingdom Hays Full time

    Relationship Manager, £25 - £28K, Hybrid – 3 days in Office 2 days at home Relationship Manager  £25 - £28K  37.5 hours Mon – Fri  Hybrid – 3 days in Office 2 days at home  25 days holiday plus bank holidays – 5 service days after eligibility.Fantastic other benefits (happy to discuss).The Role  • Assisting clients in selecting the...

  • Tamworth Private Client Lawyer Position

    2 weeks ago

    Staffordshire, United Kingdom Hiredonline Consultancy Ltd Full time

    Elite Personnel Seeks Experienced Private Client ParalegalWe are seeking a highly skilled and dedicated Private Client Paralegal to join our team at Elite Personnel. As a Private Client Paralegal, you will play a vital role in supporting our solicitors with a diverse caseload and providing exceptional client service.The salary for this position ranges from...

  • Aerospace and Defence Growth Manager

    6 days ago

    Leek, Staffordshire, United Kingdom Rise Technical Recruitment Limited Full time

    Job Summary:We are seeking a proactive individual to manage and develop client relationships, drive growth, and contribute to the company's long-term success.About the Role:Build and manage new and existing client accountsRespond to customer inquiries and deliver tailored solutionsDrive growth within industrial, construction, and commercial...

  • Dee Set | Client Relationship Manager | stoke-on-trent

    2 weeks ago

    Stoke-on-Trent, Staffordshire, United Kingdom Dee Set Full time

    Purpose of the role: Represent Dee Set as the UK's leading provider of end-to-end retail solutions. Lead and maintain business relationships with new and existing key customers. Ensure profitable growth of existing business and develop new business opportunities. Ensure that our customer's needs and expectations are always met. Support Head of...

  • Business and Commercial Development Manager

    1 month ago

    Leek, Staffordshire, United Kingdom Aymes International Full time

    About the Company : AYMES International Limited is a leading company specialising in oral nutrition solutionsdedicated to improving the lives of individuals with specialised nutritional needs. Our mission is to create innovative, high-quality medical nutrition products that support patient health and wellness. With a strong commitment to research,...

  • Deputy Manager

    2 weeks ago

    Leek, United Kingdom CV-Library Full time

    Deputy Manager - (RGN / RMN) £25.50 per hour - Full time  Leek, Staffordshire     Meridian Business Support is currently recruiting for a Deputy Manager for a National Private Healthcare Provider based near Leek in Staffordshire.  As our Deputy Manager, you will assist in managing operations within the home in order to reach or...

  • Dee Set | Client Relationship Manager | stoke-on-trent

    2 weeks ago

    Stoke-on-Trent, Staffordshire, United Kingdom Dee Set Full time

    Job Description Purpose of the role: Represent Dee Set as the UK's leading provider of end-to-end retail solutions. Lead and maintain business relationships with new and existing key customers. Ensure profitable growth of existing business and develop new business opportunities. Ensure that our customer's needs and expectations are always met....

  • Private Client Law Specialist

    2 weeks ago

    Staffordshire, United Kingdom Hiredonline Consultancy Ltd Full time

    About the RoleWe are recruiting a dedicated and experienced Private Client Paralegal to join our well-established law firm in Tamworth. Our firm has a strong reputation in the local community, delivering high-quality, client-focused services. This is an excellent opportunity for a motivated individual to further their career in a supportive and professional...

  • Team Leader

    1 month ago

    Leek, Staffordshire, United Kingdom Aymes International Full time

    Fully Remote Reports to : Finance Director Type : Full-Time/ Permanent AYMES International Limited is a leading company specialising in oral nutrition solutionsdedicated to improving the lives of individuals with specialised nutritional needs. Our mission is to create innovative, high-quality medical nutrition products that support patient health and...

  • Tax Manager

    3 weeks ago

    Staffordshire, United Kingdom LHH Full time

    Our client, based in Stoke-on-Trent, provides expert business and tax advice, leveraging over 80 years of industry experience alongside modern technology to deliver tailored solutions. They work with a diverse range of clients, from start-ups to established businesses, offering services such as accounting, audit, tax planning, and compliance. Their...

  • Public Relations Manager

    1 week ago

    Staffordshire, United Kingdom next level - marketing, creative, PR & digital recruitment Full time

    About the CompanyWe are delighted to be working exclusively with this truly awesome PR agency to recruit an experienced SAM or AD into their team.This agency is unique in that they're a small and mighty PR powerhouse, that work alongside a larger marketing team within one of their major clients - so you really do get the best of every world!If you're a PR...

  • Public Relations Manager

    1 week ago

    Staffordshire, United Kingdom next level - marketing, creative, PR & digital recruitment Full time

    About the CompanyWe are delighted to be working exclusively with this truly awesome PR agency to recruit an experienced SAM or AD into their team.This agency is unique in that they're a small and mighty PR powerhouse, that work alongside a larger marketing team within one of their major clients - so you really do get the best of every world!If you're a PR...

  • Public Relations Manager

    4 days ago

    Staffordshire, United Kingdom next level - marketing, creative, PR & digital recruitment Full time

    About the CompanyWe are delighted to be working exclusively with this truly awesome PR agency to recruit an experienced SAM or AD into their team.This agency is unique in that they're a small and mighty PR powerhouse, that work alongside a larger marketing team within one of their major clients - so you really do get the best of every world!If you're...

  • Clinical Lead

    1 month ago

    Leek, Staffordshire, United Kingdom Aymes International Full time

    Location : Fully Remote Reports to : Finance Director Department : Operations Type : Full-Time/ Permanent About the Company : AYMES International Limited is a leading company specialising in oral nutrition solutionsdedicated to improving the lives of individuals with specialised nutritional needs. Our mission is to create innovative, high-quality...

  • Industrial Business Expansion Professional

    6 days ago

    Leek, Staffordshire, United Kingdom Rise Technical Recruitment Limited Full time

    Ambitious Sales Opportunity:Rise Technical Recruitment Limited seeks an ambitious sales professional to drive growth and expansion in our industrial business.About the Role:Manage and develop new and existing client relationshipsIdentify opportunities to drive growth within industrial, construction, and commercial sectorsDeliver tailored solutions to meet...

  • Strategic Communications Senior Account Manager

    3 weeks ago

    Staffordshire, United Kingdom next level - marketing, creative, PR & digital recruitment Full time

    About next levelWe are delighted to be partnering with a leading PR agency to recruit a seasoned SAM or AD into their team.This agency is unique in that they're a small and mighty PR powerhouse, working alongside a larger marketing team within one of their major clients.If you're a PR professional looking for a new challenge with genuine career development,...

  • Deputy Manager

    2 weeks ago

    Leek, United Kingdom CV-Library Full time

    Job Title: Deputy Manager - Care Home Location: Leek Salary: £25.50 per hour Hours: Full-time Are you an experienced and compassionate leader ready to take your career to the next level? Do you have a passion for delivering high-quality care while inspiring and supporting a dedicated team? If so, we'd love to hear from you! We are seeking an...

  • Clinical Deputy Manager

    5 days ago

    Leek, United Kingdom CV-Library Full time

    Clinical Deputy Manager – Care Home / Nursing Home Reference: Nursesc 4621 *MUST HAVE A MINIMUM OF 2 YEARS EXPERIENCE IN A MANAGEMENT ROLE* ** We do not have a licence to recruit people from outside the United Kingdom*** Position: Deputy Manager - RGN, RMN, RNLD Location: leek (Must be living in the UK) Hours: Full time Shifts: Days Salary: up...

  • Private Client Tax Assistant Manager

    2 weeks ago

    East Staffordshire, United Kingdom Cedar Recruitment Full time

    Private Client Tax Assistant Manager - Staffordshire A leading firm is recruiting a Private Client Tax Assistant Manager to join its supportive and dedicated Tax team, delivering high standards of compliance and tax advice in a professional and consultative manner.The firm values its people as its greatest asset, providing a positive working environment...

  • Public Relations Senior Account Manager

    1 month ago

    Staffordshire, United Kingdom next level - marketing, creative, PR & digital recruitment Full time

    About the CompanyWe are delighted to be working exclusively with this truly awesome PR agency to recruit an experienced SAM or AD into their team.This agency is unique in that they're a small and mighty PR powerhouse, that work alongside a larger marketing team within one of their major clients - so you really do get the best of every world!If you're a PR...