Members Engagement Team Manager

1 month ago

London, UK, United Kingdom PARLIAMENTARY DIGITAL SERVICE Full time

The Opportunity

Hybrid (1-2 Days Per Week) - Expectation to travel to member sites

As Member Engagement Team Manager, you will provide direction and oversight for the team on a day-to-day basis. Your focus will be on developing, motivating and coaching team members to achieve their goals, whilst ensuring alignment with wider PDS objectives.

You'll be comfortable setting objectives at a team and an individual level, celebrating success and empowering the team to take accountability for their own performance. You'll take a proactive approach to fostering a positive team environment, including defining standards and documenting best practice.

In addition, you'll ensure the team is visible, building collaborative relationships with other Digital Service projects, programmes and functions, helping provide both insight and practical help. You'll also identify and engage with other Member-facing teams within Parliament to develop strong cross-organisational networks.

As a competent customer-focussed leader, you'll be proactive in seeking opportunities to improving how Members and their staff experience our services, and capable of defining and implementing improvement initiatives. You'll be comfortable liaising with senior stakeholders, including Members and their decision-making bodies.

What You Need:

  • Leadership and People Management: Ability to build, motivate and energise a team, showing demonstrable leadership skills whilst upholding the values of equality, diversity and inclusion. Experience of setting realistic objectives, monitoring performance, giving feedback and supporting development, or able to demonstrate the ability to develop these skills.
  • Stakeholder Management: Demonstrable experience of building and maintaining successful working relationships with a wide range of stakeholders inside and outside the House, including Members of Parliament, their staff and, colleagues across the House
    Planning and Prioritisation: Excellent organisational skills, highly self-motivated with the ability to prioritise workload to ensure changing short, medium, and long-term demands are met; ability to deal with a high workload and taking responsibility for resolving issues.
  • Customer Focus: Experience of successfully developing and implementing improvements to customer experience or outcomes, showing innovation in developing new and inclusive customer-focused initiatives and applying those to a diverse range of customers.
  • Communication: Excellent oral and written communication skills; ability to explain complex information in a meaningful way to the receiver; ability to draft clear and accurate papers and deliver effective presentations.
  • Parliamentary Knowledge (Desirable): An understanding of how Members' of Parliament and their offices operate in order support to them and their staff both within their Westminster and constituency offices.

About The Team

Our Local Engagement team works with Members and their staff across the UK, particularly in constituency offices, to ensure they are able to make the most of our equipment, tools and services.

Based across the UK, the team are responsible for building relationships with our customers, understanding their needs, and delivering expert advice, guidance and coaching on the full range of our services.

About Us

UK Parliament is steeped in history and tradition. It is an important part of UK life and we need to ensure as many people as possible can engage with its work. This is why we are at the start of a huge transformation programme powered by technology. The Parliamentary Digital Service (PDS) works with the House of Commons and the House of Lords with all their IT and digital needs. We are here to realise the digital ambitions of a modern Parliament and welcome you to join us in building a digital democracy.

Our Package

Please refer to our Candidate Information Pack for a full list of our benefits which include:

  • up to 35 days annual leave in addition to bank holidays
  • generous maternity pay policy up to 6 months full pay
  • great pension scheme options (contributory and non-contributory)
  • on-site subsidised gym, nursery, catering, post office, travel office and GP
  • flexible options including hybrid working and family friendly policies

How To Apply

Please make sure you're clear on the requirements of the role. These can be found in the Job Description and Candidate Information Pack. You will need to upload a CV and show how you meet up to the first three criterion. Our application process is anonymous, so please remove any personal information from your CV.

Apply By:

Interviews: W/C 14th Oct.

Format: Panel Interview (Remote).

Our Culture

For our people, we provide an amazing opportunity to bring their talents to an institution that sits right at the heart of society in the UK. We are helping to change UK Parliament and strengthen democracy. What matters here is your potential for growth and your commitment to playing your part in our ongoing success.

We are passionate about providing an environment which promotes inclusion, diversity and equality. Regardless of your age, gender, ethnicity, beliefs or any of the other things that make you, you. We welcome applications from people who feel under-represented in the workforce. This includes those who may feel disadvantaged because of their socioeconomic circumstances.

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