Senior Pensions Administrator

2 weeks ago

South East England, UK, United Kingdom Aptia Full time
Job description

About Aptia

Aptia is a new force in the employee benefits and pensions administration services, on a mission to change the world of administration for the better.

In an underserved market, with huge potential for growth, Aptia will serve 1,100 clients in the US and UK markets and will be supported by shared services in India and Portugal - helping more than seven million people live healthier and happier lives.

And we are expanding. Aptia Group is not only fuelled by our investors' backing but also by our commitment to foster the growth and success of our people. At Aptia, we're investing heavily in learning and development, paving unique career paths for our colleagues.

Specialist. Responsive. Thoughtful. These aren't just words; they are the backbone of our business. Our team embodies our values daily, to surpass client expectations, evolve constantly and nurture genuine relationships for the long-term.

If you want to join a sector that never stands still, in a company culture that is agile and that will invest in your career development, we could have your perfect next role.

Job requirements

Are you an experienced Pensions Administrator looking for a fresh challenge?

In this role you will play a key role in supporting clients and scheme members on complex queries and calculations, as well as using your expertise to peer review, coach and check calculations for more junior team members.

You will use your technical knowledge to advise on procedural and legislative changes, and support client relationships through budgeting and process improvement.

This role will ideally be aligned to an Aptia Office in the UK on a hybrid-working basis. Other flexible working options may be considered by exception.

What you’ll be doing:

  • Communicating with clients and scheme members on complex queries when required via letter, email and telephone.
  • Gain a thorough understanding of the scheme details administered in the team and ensure activities are processed in line with the scheme rules.
  • Performing complex pensions calculations, enter pensions data and answer enquiries to the required standard using both automated and non-automated manual/system processes across a wide range of member or scheme events.
  • Perform checking activity as required to support team members, and use MI reporting to monitor progress for member, client and scheme event work.
  • Ensuring errors, omissions and complaints are handled as accordance with agreed procedures and within appropriate timescales.
  • Monitoring project income and work with your Manager to ensure client projects are delivered on plan and to budget.
  • Identifying opportunities to generate additional revenue within your client group, ensuring requests for additional work are identified and costs calculated and confirmed.
  • Keep abreast of technical developments, procedural and legislative changes, able to discuss and act upon the implications.

What we’re looking for

  • Experience liaising with clients and trustees.
  • Ability to perform complex pension calculations, and the ability to peer review other calculations to a high standard of accuracy
  • Strong knowledge of member calculation processes, Defined Benefit (DB) scheme knowledge, scheme types and governing legislation issues.
  • In-depth knowledge of UK pensions legislation.
  • Good communication skills, both written and verbal.
  • Strong analytical and problem-solving skills.
  • Able to analyse and improve processes.
  • Relevant professional qualification (e.g. PMI) – desirable.

If you are interested in this role and then we’d love to hear from you. Please go ahead and click apply and to submit your CV.

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