Commis Sommelier

Commis Sommelier (maternity cover) - New Milton, Hampshire

(maternity cover)

Aim of the role

To sell, serve and actively promote wine sales within the Hotel
To ensure all guests receive quality wine service to Chewton Glen standard

Responsibilities:

• To take pride in ensuring the cleanliness of all wine service equipment and storage areas as per the standard.
• To be confident that the service is at all times performed in a professional manner and to the style as specified by the Assistant Sommelier.
• To be fully conversant with wine list, menus and beverage items in the hotel and to provide a confident explanation if requested.
• To promote, describe, and up sell items.
• To communicate with other Restaurant staff and departments in a respectful manner.
• To make sure that Company Policy and the Vision Statement are followed and utilised at all times.
• To be aware and confident of your product knowledge of all services offered in the Hotel.
• To ensure that all guests' wishes are met so far as is reasonably possible. Showing passion and pride for the hotel
• To ensure mise en place, in the Restaurant. Understanding the importance of teamwork and flexibility within your role.
• To ensure that all tasks set are completed in the time allocated and to the standard set by the Company.
• To take ownership and ensure that all wines are transported to the Restaurant and that the wine station is clean and clear throughout the service.
• To report all comments/complaints/problems to the Assistant Sommelier, showing integrity and discretion.
• To liaise with the Assistant Sommelier to ensure and be confident that the preparations and mise en place are correct and to the standard set by the Company.
• To be confident to use guests' names at all times.
• To ensure that service is discrete and efficient at all times using your integrity.
• To be passionate about attending all trainings, briefings and meetings.
• All staff should be confident in understanding and executing the company's policies and procedures with respect to privacy, confidentiality and data protection.
• To be fully aware of the Hotel's fire safety procedures and Health & Safety regulations.