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Deputy Manager

2 months ago

Cardiff Wales, Wales, United Kingdom Ronald McDonald House Charities UK Full time

Job Purpose

  • To work alongside the House Manager and team to create a strong, dynamic and inclusive working environment
  • To be an ambassador of and follow-up on all Ronald McDonald House Charities UK policies
  • Assist with producing and managing House budgets
  • Take responsibility for the House operations in the House Manager’s absence
  • Support the House Manager in establishing and developing community and fundraising partnerships


Key Responsibilities

  • Coaching and leading a team of people and supporting roles to balance the challenge of communal living and creating a supportive home-from-home environment
  • Working with the team to allocate rooms and standardise family introductions to the House
  • Coordinating administration and operational duties within the team
  • Establishing and developing valuable donor relationships, ensuring all fundraising opportunities are explored and passed on appropriately
  • Working to an agreed budget and understanding the importance of maintaining tight controls within the House
  • Ensuring personnel files are accurate and complying with Charity and legal regulations
  • Understanding and following policies and procedures for the House’s key control system
  • Overseeing full and proper use of database systems
  • Managing the House team schedule
  • Managing House volunteers
  • Being involved in House events and activities
  • Building relationships with internal and external stakeholders
  • Being fully flexible to provide on call duties on a regular basis to be shared with the House Manager


Knowledge and Experience

  • Experience of line management
  • Experience of working/managing in a communal living environment (desired not essential)
  • Basic understanding of employee relations i.e. disciplinary investigation and performance systems


Skills and Abilities

  • Ability to manage a team to achieve high standards of House operations and build and maintain relationships
  • Excellent verbal and written communication skills and confident in communicating with a wide range of audiences
  • Good IT skills
  • Be able to show empathy while maintaining professional boundaries
  • Demonstrates an understanding of and maintains the principles of confidentiality
  • Ambitious, self-motivated and enthusiastic
  • Understands or willing to learn medical terminology most frequently used by resident families


Our Diversity Statement

The Charity is an equal opportunities employer and welcomes applications from

all suitably qualified individuals regardless of race, ethnicity, religion, sex, gender

identity, sexual orientation, disability, or age.