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Head of Facilities

2 months ago

England, UK, United Kingdom The Restaurant Group Full time

We're The Restaurant Group (TRG for short) and we're one of the UK's biggest hospitality businesses. Were a significant player in the UK casual dining market, operating nearly 300 restaurants and pubs including wagamama, Barburrito, and Brunning & Price. Our diverse portfolio of brands provides something for everyone, and we are proud to be TRG.


The Role:

This role will support our Concessions business, owning and managing all key maintenance issues across our airport restaurant locations. The role involves working in a fast paced, intensive trading environment managing multiple stakeholders in what are complex airport trading environments. The role is a field based role with extensive UK wide travel.

Salary: 70-78k + car allowance + 20% bonus


Key Responsibilities:

Ownership & Management of Key Maintenance/Trade Impacting Issues

  • Ensuring all keys issues efficiently managed and communicated
  • Ownership of system processes with reduced helpdesk service

Overall Management of Planned & Statutory Maintenance Tasks

  • Overseeing planned maintenance schedules across the estate
  • Controlling period by period spend vs budget
  • Working with external maintenance helpdesk team to ensure key tasks are delivered w

Managing Relationship with External Maintenance Helpdesk

  • Working closely with Bellrock Account Manager
  • Monitoring helpdesk performance
  • Regular meetings to check on key measures (open/overdue jobs, quote submission/completion)

Operations Team Relationships

  • Escalation contact for the operations team
  • Attendance at operation and area meetings to review maintenance processes
  • Working with the team on specific maintenance issues to agree a practical solution

Visiting & Surveying Restaurants

  • Build a strong knowledge of all sites within the Concessions estate
  • Specific visits when required to review significant maintenance issues
  • Scoping specific maintenance projects and ensuring best price is obtained

Cost Management Ownership

  • Managing Concessions maintenance budget (reactive, planned & capex)
  • Weekly reporting to operations team on maintenance job numbers & spend
  • Reviewing and approving quoted works up to an agreed cost value

Contractor Management

You will be building close working relationships with key airport contractors and managing contractor performance vs key KPI’s, working with contractor base to identify areas for improvement & development


Required Experience:

Candidate will ideally have a minimum of three years relevant experience in a similar role and should have:

  • Experience and understanding of maintenance and facilities issues in an airport hospitality environment
  • Understanding of Facilities Management Systems
  • Previous experience working in airport locations
  • Have strong communication and organisational skills
  • Be flexible and adaptable to new ways of working
  • Be able to multi-task and prioritise key business issues
  • Be proactive with a strong desire for continuous improvement
  • Have good knowledge and understanding of Statutory Health and Safety and Hygiene Regulations in an airport environment
  • Have good Excel and Outlook IT Skills


What We Can Offer You:

  • 30% bonus
  • Car allowance
  • Up to 50% discount for dine-in with friends and family and any of our TRG brands including wagamama's, Barburrito, Brunning and Price Pubs and any of our airport concessions
  • Private Healthcare Cover
  • Birthday meal on us
  • Access to discount platform
  • Group Income Protection
  • Life Assurance