Service Operations Manager

2 months ago


UK, UK, United Kingdom DaVita UK Full time

About us:

At DaVita UK, we provide dialysis care for over 2,000 patients across 27 clinics across the UK. We’re part of DaVita International who are focused on transforming care and improve quality of life for people receiving dialysis treatment globally. We are an independent nurse-led provider working in partnership with the NHS to deliver the highest level of care in state-of-the-art clinics with the most technologically advanced equipment.


We’re looking for a Services Operations Manager to join our Field Management Team. In DaVita, we champion a "community first, company second" culture. As the Services Operations Manager, you’ll be integral to promoting this, leading the way, and creating a great place to work for teammates.


As a Services Operations Manager, you’ll provide strategic and tactical leadership to the facilities coordinators, supporting the daily field operations.. You’ll be responsible for the management of the operations, where the scope of the contract is facilities management (and or equipment & consumables), currently, but not limited to London, Midlands and North Wales.

Being a Services Operations Manager is a broad role with lots of different elements. You’ll be responsible for:

  • Coaching and developing your team of Facilities coordinators to help achieve their professional and personal goals
  • Creating a fulfilling work environment through strategic leadership and support to teammates within clinics
  • Driving financial and revenue growth whilst maintaining excellent contract performance and operational goals
  • Managing relationships with external partners such as NHS Trusts, CQC and other regulators.
  • Understanding and analysing metrics impacting service delivery and other key factors
  • Building great relationships with internal stakeholders throughout the business, including Clinical Team & International Team
  • Implementing new processes and projects to drive quality improvements for both patients and teammates, as applicable
  • Ensuring compliance with all relevant regulations, policies & procedures and best practices
  • Manage the contract execution and KPIs reporting and discussions
  • Responsible to ensure events reporting, action plans and learning are completed in a timely manner and are shared with other stakeholders.
  • Manage feedback from the stakeholders; ensure proper documentation, investigation, action and closure of all reported events.
  • Living the DaVita Values and inspiring Leader: Service Excellence, Integrity, Team, Continuous Improvement, Accountability, Fulfilment and Fun


To be successful in this role, you’ll need:

  • Previous established leadership experience within a healthcare provider is essential and experience in an outpatient haemodialysis setting would be highly advantageous
  • Demonstrable experience in planning and managing at strategic and operational level
  • Strong business acumen; able to assess financial implications of decisions and actions
  • Engaging communication skills and a friendly demeanour to successfully connect with a diverse team and patients
  • Analytical thinker with demonstrated ability to perform root cause analysis, prepare and implement action plans, and lead improvement initiatives
  • Lead by example style to encourage a value driven culture that brings the best out of everyone
  • Entrepreneurial attitude and pragmatic approach to problem solving in changing situations in a clinical environment
  • Advanced computer skills and proficiency in MS Excel required; intermediate skills and proficiency in MS Word, Outlook, and PowerPoint required


What can you expect when you join?

  • Competitive salary depending upon experience
  • OTE Bonus
  • Company vehicle
  • Company pension
  • 35 days' paid leave per annum, including bank holidays
  • Commitment to your training and development
  • A "community first, company second" culture based on core values that really matter
  • An exciting, collaborative and driven multinational environment
  • To live our mission: To be the Provider, Partner, and Employer of Choice
  • Dedication, above all, to caring for our patients and teammates



  • UK, UK, United Kingdom Service Care Solutions Full time

    About the Company - Our Local Authority client based in West Yorkshire is currently recruiting for an Interim Director of their Environmental Services Team asap. This is a full time, ongoing temporary contract for at least 6 months offering hybrid working and a day rate of between £475 - £550 per day Umbrella LTD (£375 - £430 PAYE). The purpose of the...


  • UK, UK, United Kingdom Reinvigoration, a leading operations transformation consultancy Full time

    We are looking to expand our Consulting team with this new appointment, specifically focusing on Business Development through both ‘hunting’ of new clients and ‘farming’ of existing accounts.Do you have exceptional business development skills and experience, with a number of years of demonstrable success?Are you a natural networker with capacity to...

  • Excavator Operator

    1 month ago


    UK, UK, United Kingdom Service Care Solutions Full time

    We have an excellent opportunity for an experienced 360 Operator to join our team based in Newry. You will be joining a team that provide all Groundwork and Civil Engineering services covering the entirety of the UK and Ireland from the office in Northern Ireland. Location: Newry, Northern Ireland Salary: £32k - £36k per annum (+Accommodation) Type:...

  • Operations Officer

    2 months ago


    UK, UK, United Kingdom Scottish Prison Service Full time

    Vacancy Type: PermanentLocation: HMP KilmarnockPay Band: Please refer to full job description on SPS career siteSalary: Operations Officers joining the SPS from 1st April 2024, will receive a starting salary of £28,425 progressing to £32,200 within 3 years, subject to pay progression' Closing Date: 2024-11-30Hours of Work: Please refer to full job...


  • UK, UK, United Kingdom Reinvigoration, a leading operations transformation consultancy Full time

    Who we are Reinvigoration Group is the first choice for Operational Excellence. We help continuous improvement and operations leaders to shape, scale, certify and sustain Operational Excellence by providing expert guidance, assets, learning, and hands-on transformation support, enabling them to enhance and accelerate the impact they make on their...

  • Operations Manager

    3 weeks ago


    UK, UK, United Kingdom LupaPay Full time

    Operations ManagerLocation: Remote About UsWe are a B2B digital bank specializing in providing seamless financial solutions to businesses worldwide. Our services include international transfers, multi-currency wallets, currency exchange, virtual IBANs, and financial and accounting tools. We're committed to simplifying global financial operations and...

  • Operations Manager

    4 weeks ago


    UK, UK, United Kingdom Sellick Partnership Full time

    Operations ManagerInterim and Permanent opportunities availableLocation - East MidlandsRate - Negotiable depending on experienceSellick Partnership Ltd is working in partnership with one of our clients to assist with the recruitment of an Operations Manager on a temporary ongoing basis (would also consider Operations Managers interested in permanent...

  • Operations Manager

    2 months ago


    UK, UK, United Kingdom Alchemy Global Talent Solutions Full time

    We’re recruiting an Operations Manager for a prominent moving company in London. This role is perfect for someone with a sharp eye for detail, exceptional organisational skills, and a proven ability to enhance operational efficiencies in a dynamic environment.As the Operations Manager, you’ll be at the core of the company’s day-to-day activities,...

  • Operations Manager

    1 month ago


    UK, UK, United Kingdom Moston Full time

    Job Title: Operations ManagerLocation: BradfordHours: 37.5 per weekSalary: 40-45k + car/car allowance About the Role:We are excited to present a fantastic opportunity for an experienced Operations Manager to join a dynamic facilities management team. This role is essential in overseeing the efficient operation of multiple school sites, ensuring they are...


  • UK, UK, United Kingdom Reinvigoration, a leading operations transformation consultancy Full time

    We are looking to expand our Consulting team with this new appointment, specifically focusing on Business Development through both ‘hunting’ of new clients and ‘farming’ of existing accounts.Do you have exceptional business development skills and experience, with a number of years of demonstrable success?Are you a natural networker with capacity to...

  • Operations Manager

    4 months ago


    UK, UK, United Kingdom Apollo Home Healthcare Full time

    Are you ready to take your career to the next level?Why not consider a move into complex clinical homecare?We’re looking for an exceptional healthcare leader to join our team as an Operations Manager, within our established office in St Helens.The role of Operations Manager is diverse, fast-paced and plays a crucial role in the operation's...

  • Operations Manager

    2 months ago


    UK, UK, United Kingdom Lime Talent Full time

    Operations ManagerLocation – North London (on-site)Salary - £55 to 65kA leading retailer in North London is seeking an Operations Manager for their flagship branch. You will lead a team of warehouse staff to ensure operational efficiency and exceptional customer service. This role is vital in delivering a great customer experience, and you'll...

  • Operations Manager

    2 months ago


    UK, UK, United Kingdom Recruitment Evangelists Full time

    Job Title: Operations ManagerLocation: London (multi-site)Salary: £80,000 plus bonus and profit shareAbout Us:We are a group of vibrant, high-quality dining establishments, known for delivering exceptional service and memorable experiences. Our venues embody warmth and excellence, offering a variety of dining atmospheres from casual to refined, all unified...

  • Operations Manager

    1 month ago


    UK, UK, United Kingdom COREcruitment Ltd Full time

    Operations Manager, Luxury Venue, East Midlands, £60,000I am working with a beautiful venue in the East Midlands who pride themselves on delivering exceptional experiences across weddings and events. They are seeking an Operations Manager to join the team, responsible for managing and delivering all aspects of the venue and event operations including...

  • Operational Excellence

    6 months ago


    UK, UK, United Kingdom Reinvigoration, a leading operations transformation consultancy Full time

    Who we areReinvigoration is a leading global expert operations consultancy and enterprise platform provider enabling organisations to transform their operations and deliver excellence with certainty, every time.We partner with operations leaders, supporting them in transforming their operations and solving their challenges whilst enabling a culture of...


  • UK, UK, United Kingdom Love Success Full time

    Office and Operations Manager – Central London - £65,000(Hours : 10.00- 18.00 - M-T /10.00- 16.00 F)******Fully office based role - City Based********Our client, a highly successful and rapidly growing retail business in the premium drinks market, is looking for a personable, proactive and diligent Office and Operations Manager to join their head office...

  • Operations Manager

    4 weeks ago


    UK, UK, United Kingdom RE:GEN Group Full time

    We are partnering with RE:GEN Group, a dynamic and well-established social housing contractor, leading change in the market. With a strong presence in the North, the business specialises in refurbishment and retrofit projects, delivering exceptional service to a growing portfolio of clients. Due to significant growth, RE:GEN Group is looking to hire an...

  • Operations Manager

    3 weeks ago


    UK, UK, United Kingdom Property Management Recruitment Full time

    Operations Manager - Residential Block ManagementSalary: £50-55k + Car AllowanceAre you an experienced professional in residential block management looking to take the next step in your career? This is your chance to join a vibrant and innovative team dedicated to delivering exceptional property management services.The RoleAs an Operations Manager, you’ll...

  • Service Manager

    2 months ago


    UK, UK, United Kingdom DiverseJobsMatter Full time

    Reporting to the Multinational Client Centre Hub Manager, you'll be working with producing underwriting teams and Global Network offices. This is a key role to the European Operations (EO) business where you'll be leading a team of Multinational Service Experts to deliver essential multinational servicing and co-ordinating programmes through their...

  • Operations Manager

    1 month ago


    UK, UK, United Kingdom Hospitality & Catering Solutions Ltd Full time

    Job Title: Operations ManagerOur client, a group of six exceptional restaurants located in West London, is poised for growth and as a result is searching for an experienced operations manager. This individual will collaborate closely with the owners to propel the restaurants to new heights. Their portfolio comprises British, upscale brasseries renowned for...