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Bar Waiter

1 month ago

West London, London, United Kingdom Hotel Cafe Royal Full time

Hotel Café Royal, a luxury 5-star hotel conveniently located between Soho and Mayfair, is seeking an enthusiastic and personable Waiter to join the team at the Green Bar, a vibrant cocktail destination inspired by the iconic Café Royal Cocktail Book of 1937. Named after the legendary absinthe, the Green Bar offers a sophisticated yet lively environment, attracting contemporary Londoners and hotel guests alike.

As a Waiter in the Green Bar, you will be an integral part of delivering exceptional service, ensuring guests enjoy a seamless and memorable experience. You will have the opportunity to showcase your knowledge of cocktails and hospitality while working in a dynamic and fast-paced environment.

Key Responsibilities:

  • Provide a warm, professional welcome to all guests, ensuring their needs are anticipated and met throughout their visit.
  • Deliver knowledgeable recommendations on the Green Bars signature cocktails, absinthe menu, and other beverage offerings.
  • Ensure all guests receive a luxury-level dining and drinking experience in keeping with the hotels standards.
  • Take orders accurately and promptly, ensuring clear communication with the bar and kitchen teams.
  • Serve food and beverages efficiently, adhering to presentation standards.
  • Monitor guest satisfaction and respond to any requests or feedback with professionalism.
  • Maintain in-depth knowledge of the Green Bars menu, including the history and inspiration behind signature cocktails and the absinthe collection.
  • Stay updated on seasonal menu changes and promotional offerings.
  • Assist in preparing the bar area for service, including setting tables, polishing glassware, and stocking supplies.
  • Maintain cleanliness and organization of the bar and service areas throughout shifts.
  • Support the Green Bar team with side duties and end-of-shift responsibilities as required.
  • Collaborate effectively with bar staff, kitchen teams, and fellow waitstaff to ensure smooth service.
  • Uphold a positive and professional atmosphere within the team.
  • Follow all health, safety, and hygiene regulations.
  • Ensure responsible service of alcohol, adhering to licensing laws and hotel policies.

Requirements:

  • Previous experience as a Waiter or in a similar role within a high-end bar, restaurant, or luxury hospitality environment is preferred.
  • Excellent interpersonal and communication skills, with the ability to connect with guests from diverse backgrounds.
  • Strong attention to detail and a commitment to delivering flawless service.
  • An interest in cocktails and spirits, with a willingness to expand product knowledge.
  • Impeccable grooming and presentation, in line with luxury hospitality standards.
  • A proactive and positive attitude, with the ability to remain calm under pressure.
  • Flexibility to work shifts, including evenings, weekends, and bank holidays.

The Benefits:

  • Pay of up to £32,000 per year including service charge
  • Access to heavily discounted friends and family rooms rates across the Set Hotels
  • Two complimentary rooms nights per year in London, Paris or Amsterdam (after 1 year of employment)
  • Up to 50% colleagues discount in all our food and beverage outlets
  • Colleague wellness sessions in our Akasha spa each month including osteopath, podiatrist, yoga and fitness classes (as well as staff discounts on spa treatments)
  • Regular social events, including our infamous Summer Party (August) and Black-Tie Annual Awards dinner (January)
  • Christmas celebrations, including colleague lunch, childrens party and Christmas gift
  • Automatic membership of the companys life assurance scheme from day one
  • Generous discounts on retail and dining in Central London through the West End Club app
  • Mental health support including Employee Assistance Programme (EAP) and mental health champions in all departments
  • A variety of external benefits including gym discounts and free eye tests
  • Cycle to work scheme and season ticket loan
  • A wide range of both internal and external training and development programmes to support all of our colleagues career progression
  • The usual bits and bobs such as free meals on duty, uniform laundry, pension & holiday

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