Deputy General Manager

2 weeks ago


Chipping Campden GL, Cheltenham, United Kingdom The Ebrington arms Part time

As a Deputy Manager, you will work alongside the General Manager in the organising, planning and day-to-day operations of the pub. You will be expected to deputise for the General Manager when they are on their days off or on leave, and during these times you will have responsibility for all back of house and front of house operations and are the line of communication between frontline team members and senior management. You will be expected to follow the General Managers best practices, lead by example by driving customer service excellence, and create a positive experience for all our customers.

When deputising you will oversee the day-to-day operations of the pub, working closely with the Head Chef to create an excellent customer dining experience which is in keeping with our customer demographic

Alongside the General Manager, you will lead from the front and work side-by-side with team members to achieve the goals of the company, which are critical to the success of this role

Work alongside the General Manager in recruiting, developing, retaining and recommending promotion of high calibre individuals supervising the performance of each team member

Ensure that the team is productive and that the workflow runs smoothly, you will have to think on your feet when problems arise and come up with innovative solutions that minimise the impact on the team, the business and customer alike

Take ownership of issues and manage them to a successful resolution

Assist the General Manager in creating business plans to support the companys

financial objectives

Have a commercial awareness with an understanding of the market place in which your business operates and be able to nurture this, to be successful in a competitive market

Monitor and control stock levels to generate the optimum yield and achieve budgeted gross profit margins

Knowledge of and compliance to relevant legislation (licensing /health and safety/fire safety/COSHH/local authorities

A genuine passion for creating memories and delivering incredible hospitality

The ability to focus on the detail without forgetting that our customers are at the heart of the business have a common sense approach

Surprise and delight customers and be business savvy

Build and nurture trust with team and customers

Take ownership of issues and manage them to a successful resolution, including

service recovery

A can-do attitude with the ability to motivate others around you, sharing your knowledge, skills and experience with other team members

The ability to enforce and maintain high standards, even under pressure

Excellent organisation and communication skills

Great attention to detail

Understand your customer needs and marketplace trends, be able to adapt to your business accordingly

A passion for great beer, wine, food, accommodation and hospitality

Relevant previous experience of supervising within hospitality

Hold a personal licence

Health and safety and food hygiene knowledge essential

Job Types: Full-time, Part-time, Permanent

Pay: Up to £43,000.00 per year

Expected hours: 50 per week

Additional pay:

  • Tips

Benefits:

  • Company pension
  • Discounted or free food
  • Employee discount
  • Health & wellbeing programme
  • On-site parking

AMRT1_UKCT



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