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Information Technology Support Specialist

3 months ago

UK, UK, United Kingdom James Adams Full time

Information Technology Support Specialist


James Adams is seeking an Information Technology Support Specialist to join a well-established company in the financial sector. The successful candidate will manage innovative technology solutions that drive the success of their business and enhance the user experience for all employees. We are seeking a skilled Information Technology Support Specialist to join our team and take a proactive role in advancing our end-user computing environment.


Role Overview:

As the EUC Technical Lead, you will transition from reactive support to a proactive, strategic role where you will lead projects, manage the onboarding of new technologies, and act as a crucial link between technical support and the wider business. Your expertise in end-user computing and service desk support, particularly with Microsoft technologies such as Azure, Office 365, and Intune, will be essential in driving our IT initiatives forward.


Key Responsibilities

  • Project Leadership: Drive and manage projects related to end-user computing, ensuring timely and effective delivery.
  • Technology Onboarding: Oversee the implementation and onboarding of new technologies, ensuring seamless integration and adoption.
  • Proactive Support: Shift from reactive to proactive support, identifying and addressing potential issues before they impact the business.
  • Collaboration: Bridge the gap between tech support and the wider business, fostering strong relationships and ensuring alignment with business objectives.
  • Continuous Improvement: Stay updated with the latest trends and best practices in end-user computing, and implement improvements to enhance efficiency and user satisfaction.
  • Documentation: Maintain detailed records of configurations, processes, and procedures to ensure continuity and knowledge sharing.


Ideal Candidate

  • Experience: Proven experience in end-user computing (EUC) or service desk support roles.
  • Technical Skills: Strong proficiency with Microsoft technologies, including Azure, Office 365, and Intune.
  • Project Management: Demonstrated ability to lead projects from conception to completion, managing timelines, resources, and stakeholders effectively.
  • Proactive Mindset: Ability to anticipate potential issues and implement proactive measures to mitigate them.
  • Communication: Excellent communication skills, capable of translating technical concepts for non-technical stakeholders.
  • Problem-Solving: Strong analytical and problem-solving skills, with a focus on delivering practical and innovative solutions.
  • Collaboration: Team-oriented with the ability to work effectively with cross-functional teams.