Data Operations Executive

1 month ago


London, UK, United Kingdom Futureheads Recruitment | B Corp™ Full time

I am working with a leader within the Media, Events and Publishing sector who are seeking a Data Operations Executive to join their team.


The role will see you work along side their teams in their Digital and Data Department focusing on delivering BAU data services across their organisation, ensuring high standards of support to all users.


Duties:


  • Promote CRM and Data Systems Usage: Facilitate understanding and utilisation of the CRM and supplementary data systems. Regularly engage with internal stakeholders to understand their data needs and dependencies.
  • Stakeholder Collaboration: Work closely with internal stakeholders to effectively segment and manage new contacts within the CRM.
  • Email Marketing Campaigns: Oversee the scheduling, segmentation, and delivery of data selections for email marketing purposes.
  • Address Data Barriers: Identify and resolve data challenges to optimise audience engagement and cultivation.
  • Data Maintenance: Regularly perform data cleansing and standardisation processes within the CRM.
  • Data Quality Monitoring: Monitor CRM data quality and provide database training to address any knowledge gaps.
  • Compliance: Ensure all data processing aligns with relevant data protection laws.
  • Data Subject Rights: Execute data processes related to Data Subject Rights.
  • CRM Usage Optimisation: Understand organisational CRM usage and recommend system improvements to the CRM Operations Manager.
  • Documentation: Create and maintain comprehensive documentation of BAU processes managed by the CRM Operations team.
  • Promote Data-Driven Culture: Collaborate with the Data and Digital department to foster a culture of data-driven decision-making.
  • Provide Coverage as Needed: Step in for the CRM Operations Manager when required.


Key Results Areas:

  • CRM Onboarding and Support: Ensure all teams are successfully onboarded and supported in their CRM usage.
  • Timely Data Processing: Execute all critical business data processes promptly.
  • Data Protection Compliance: Ensure data processing complies with data protection laws in all operating jurisdictions.


Experience:

  • Minimum 1 year of CRM experience
  • Basic SQL skills
  • Understanding of data models and relational database structures
  • Experience in data processing, manipulation, cleansing, and validation
  • Advanced knowledge and usage of Microsoft Excel
  • Expert knowledge of GDPR and its implementation
  • Familiarity with segmentation, marketing automation, and audience engagement strategies
  • Experience using email marketing platforms (e.g., Mailchimp)


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