Second Line Support Engineer

3 weeks ago


Towcester UK, Northamptonshire, United Kingdom Aspire Personnel Ltd Full time

Second Line Support Engineer


Full-time, Permanent – Towcester office based.

37.5 hours per week between core hours 8am-6pm - Sat on-call rota 8am-1pm

Salary: £27k-£33k dependent on experience, plus incentives program


Our client supply Connectivity as a Service (CaaS) solutions to businesses in the UK. They provide IT, Connectivity, Telephony & Mobile.


We are looking for an experienced Second Line Support Engineer with at least 3 years’ experience within an MSP (Managed Service Provider) and IT support sector who can demonstrate a high level of competence in Active Directory, workstation and server set-up and support. They should also be comfortable with internet router configuration, soft PBX admin and mobile device management tools. Ideally, they will be open to further formal learning to gain certifications across the business product range and benefit from the associated incentives.


Responsibilities

  • To provide a five-star help desk experience to supported users.
  • Inbound support request diagnosis and resolution:
  • IT – all issues affecting workstations, servers, networks, data storage etc.
  • Connectivity – network and router optimisation
  • Telephony – soft PBX configuration and maintenance
  • Mobile – wholesale portal admin; mobile device management config / admin.
  • Monitor RMM dashboard status / alerts and apply corrective action as required.
  • Specialist diagnosis and resolution of escalated and complex issues
  • Fix hardware faults and install upgrades to client hardware.
  • Identify trends adversely affecting service quality and mitigate as appropriate.


Qualifications

· IT Support minimum 3 years’ experience – essential

· Microsoft 365 Fundamentals (MS-900) – desirable

· Microsoft 365 Identity and Services (MS-100) - desirable

· Microsoft 365 Mobility and Security (MS-101) – desirable

· Managing Microsoft Teams (MS-700) - desirable

· Team-player with a professional, friendly, can-do attitude – essential


If this role is of interest, please apply via the link below


Aspire Personnel Ltd acts as an employment business for interim positions and an employment agency for permanent positions. Aspire Personnel Ltd is committed to equal opportunity and diversity.



  • Towcester, Northamptonshire, United Kingdom Aspire Personnel Ltd Full time

    Second Line Support EngineerFull-time position based in Towcester office.Work hours: 37.5 hours per week within 8am-6pm - Sat on-call rotation 8am-1pmSalary: £27k-£33k depending on experience, plus bonus programOur client offers Connectivity as a Service (CaaS) solutions to UK businesses, covering IT, Connectivity, Telephony & Mobile.We are seeking a...


  • Towcester, Northamptonshire, United Kingdom Aspire Personnel Ltd Full time

    Welcome to our company!We are looking for a Second Line Support Engineer to join our team in Towcester office.About the Job:Full-time, Permanent positionWork 37.5 hours per week between core hours 8am-6pm with Sat on-call rotation from 8am-1pmSalary: £27k-£33k (based on experience) plus incentives programOur client specializes in offering Connectivity as a...

  • Telecoms Engineer

    5 days ago


    Towcester, Northamptonshire, United Kingdom Technet IT Recruitment Limited Full time

    Telecoms EngineerTowcesterUp to £35,000PermanentYou will need a can-do attitude with an eagerness for self-development alongside previous experience within Telecoms.Some of what you will be doing:Deploying and maintaining the existing and future clients telecoms services Installing leased line and broadband including network and router config. Soft PBX...


  • Towcester, Northamptonshire, United Kingdom IC Resources Full time

    An excellent opportunity has become available for a Customer Support Engineer to join a global company to immerse themselves in a cutting-edge data-link product range.As the Customer Support Engineer, you will have a number of core responsibilities that include:Conducting site surveys worldwideInstallation of new productsManaging the ordering and packaging...


  • Towcester, Northamptonshire, United Kingdom IC Resources Full time

    An excellent opportunity has become available for a Customer Support Engineer to join a global company to immerse themselves in a cutting-edge data-link product range.As the Customer Support Engineer, you will have a number of core responsibilities that include:Conducting site surveys worldwideInstallation of new productsManaging the ordering and packaging...


  • Towcester, Northamptonshire, United Kingdom AMETEK, Inc. Full time

    The Mechanical Engineering Intern role will experience rugged product development on a selection of Military & Aerospace projects. This is a 12 month internship, and applicants should be studying towards a relevant sandwich degree that recognises a 12 month industrial placement.Role DescriptionDuring the 12 months, you will be working within the Mechanical...


  • Towcester, Northamptonshire, United Kingdom Abaco Systems Full time

    Location: Northamptonshire, NTH, GB, NN12 6PF- Business Unit: Abaco Business Unit- Posting Date: Feb 10, 2023- Job Description:The Mechanical Engineering Intern role will experience rugged product development on a selection of Military & Aerospace projects. This is a 12 month internship, and applicants should be studying towards a relevant sandwich degree...


  • Towcester, Northamptonshire, United Kingdom Carbon 60 Full time

    Senior DevOps Engineer - Towcester basedJOB DETAILOur client is a global leader in commercial open architecture computing and rugged embedded electronics. With more than 30 years of experience in aerospace & defense, industrial, energy, medical, communications and other critical sectors, their innovativesolutions align with open standards to accelerate...

  • Production Engineer

    2 months ago


    Towcester, Northamptonshire, United Kingdom TN United Kingdom Full time

    NEW PRODUCTION/PROCESS ENGINEER POSITION IN TOWCESTER, NORTHAMPTONSHIREA Production/Process Engineer job has become available for a company developing a broad range of complex electronic technologies. They are growing their team and this addition will be working on process improvement projects and supporting the build and test of complex products and...

  • Production Engineer

    5 days ago


    Towcester, Northamptonshire, United Kingdom Octagon Group Full time

    NEW PRODUCTION/PROCESS ENGINEER POSITION IN TOWCESTER, NORTHAMPTONSHIRE A Production/Process Engineer job has become available for a company developing a broad range of complex electronic technologies. They are growing their team and this addition will be working on process improvement projects and supporting the build and test of complex products and...


  • Towcester, Northamptonshire, United Kingdom The One Group Full time

    How many Mechanical Design Engineer roles do you see offering this? The chance to work on the front lines of electrified powertrain development Up to £55k salary Flexible working 6% matched company pension Private medical insurance Income protection Life assurance 25 days holiday + banks Family friendly policiesI am delighted to be partnered with a...

  • Production Engineer

    5 days ago


    Towcester, Northamptonshire, United Kingdom Octagon Recruitment Full time

    NEW PRODUCTION/PROCESS ENGINEER POSITION IN TOWCESTER, NORTHAMPTONSHIREA Production/Process Engineer job has become available for a company developing a broad range of complex electronic technologies. They are growing their team and this addition will be working on process improvement projects and supporting the build and test of complex products and...


  • Towcester, Northamptonshire, United Kingdom Wills Consultants Full time

    LOCATION: Towcester, NorthamptonshireTYPE: Full Time, Temporary 18-month durationSALARY: £27,000 per annum equivalentREFERENCE NO: 1766 About the Role: Wills Consultants are seeking a Business Support Project Administrator for a long-term project for our global engineering client. You will be an essential part of the support function and will working...


  • Towcester, Northamptonshire, United Kingdom Carbon 60 Full time

    Lead Software Engineer - TowcesterJOB DETAILOur client is a global leader in commercial open architecture computing and rugged embedded electronics. With more than 30 years of experience in aerospace & defense, industrial, energy, medical, communications and other critical sectors, their innovative solutionsalign with open standards to accelerate customer...


  • Towcester, Northamptonshire, United Kingdom The ONE Group Ltd Full time

    Principal Electrical Engineer at an Electric and Hybrid Engineering Company The One Group is collaborating with a cutting-edge electric and hybrid engineering and testing services company located in Silverstone. They are searching for a skilled Principal Electrical Engineer to contribute to various electric vehicle technology projects. Lead the Electrical...


  • Towcester, Northamptonshire, United Kingdom Lumentum Full time

    It's fun to work in a company where people truly BELIEVE in what they're doingLaser Laboratory Engineer (Optoelectronics, NPI, photonic integrated circuits (PICs))Lumentum has an opportunity for a Laser Laboratory Engineer to join our Chip R&D team. The successful candidate will have the opportunity to test and perform experimental characterisation and...


  • Towcester, Northamptonshire, United Kingdom AMETEK, Inc. Full time

    The Design Assurance Engineering Intern role is intended to provide a wide range of experiences and to encourage both industrial and personal development. It involves working on a selection of Military & Aerospace projects that contribute directly to the success of the business and its customers. This is a 12 month internship, and applicants should be...

  • Project Manager

    5 days ago


    Towcester, Northamptonshire, United Kingdom Jonathan Lee Recruitment Full time

    Job Title - Project Manager£ MARKET LEADING SALARY + Car allowance + Bonus + Pension + early finish FridayLocation: TowcesterAutomotiveAre you a Project Manager interested in working on advanced manufacturing projects for some of the most prestigious automotive manufacturers on the planet? We are looking for a Project Manager who has lead multiple high...


  • Towcester, Northamptonshire, United Kingdom Abaco Systems Full time

    Location: Northamptonshire, NTH, GB, NN12 6PF- Business Unit: Abaco Business Unit- Posting Date: Mar 3, 2023- Job Description:The Design Assurance Engineering Intern role is intended to provide a wide range of experiences and to encourage both industrial and personal development. It involves working on a selection of Military & Aerospace projects that...

  • Egg Collectors

    6 days ago


    Towcester, Northamptonshire, United Kingdom Nicholas Associates Group Limited Full time

    Job descriptionWe're currently recruiting on behalf of our client for Egg Collectors in Towcester.Apply now for immediate start Hours: You will be required to work 5-6 days a week including some weekends: 6:00am-4:00pmResponsibilities:On arrival: Record the temperatures and water meter readings.Wear PPE provided and enter the house, Check for food, water,...