Assistant Ticketing Manager

1 week ago

Manchester UK, Greater Manchester, United Kingdom ASM Global - Europe Full time

We are ASM Global, and we host breath-taking live events at our venues around the globe. Our impressive network of over 350 Stadiums, Arenas, Conference Centres and Theatres have welcomed some of the World’s most exciting Music Artists and Sporting Events. Our vision is to connect the world through inspiration, innovation, and imagination to realise the potential of the spaces and places that bring people together.


About Bridgwater Hall

Located in the heart of Manchester, The Bridgewater Hall is a distinguished cultural venue hosting over 300 performances annually, ranging from classical music and rock to pop, spoken word events, and a dynamic learning program. Our iconic building also serves as a premier location for conferences, meetings, and a variety of other events.


About the Role

We're seeking an enthusiastic and motivated individual to join our Box Office Team as Assistant Box Office Manager This is an exciting role where you will play a pivotal part in ensuring our Box Office runs efficiently to support our loyal customers getting tickets and information for our exciting shows.


What we can Offer

You will work hard at ASM, but you will be rewarded with lots of time to relax and rest with 25 days annual leave.


We understand that you have a life outside of work and want to ensure that your loved ones will always be taken care of whilst you’re contributing to our success with our Life Assurance policy.


A healthy contribution of % Pension so that your golden years are spent ticking off the items on your bucket list.


Got a dental bill? Need to book a counselling session? Or even help with Physio costs? With the support of Healthshield, ASM will support with these unexpected costs. For you and any children.


We understand that from time to time you might need a bit of support to get you back to feeling your best, so we have teamed up with AXA Health to provide our people with an Employee Assistance Programme (EAP) to support mental health in the workplace.


We are visionaries: both physically and metaphorically When you join ASM you will be entitled to eye care vouchers and a contribution towards any glasses you require.


Your Responsibilities


  • Act in the role of the Box Office Manager during periods of leave.
  • Assist with the supervision of all aspects of operations of the ticketing services and Box Office Department within the Venue
  • Assist with all required rostering, training and development and ad-hoc managerial activity within the department.
  • Ensure the team are adhering to all relevant H&S, GDPR and any other relevant legislation and compliant always.
  • Ensure the department works cooperatively with the Hallé, BBC Philharmonic and other subscription-based organisations to ensure the timely and accurate setup and placement within Tessitura of their subscription seasons and general ticketing requirements.
  • Monitor all relevant budgets and work with Box Office Manager to keep this under control.
  • Assist with post event analysis and inputting data as necessary into the Event Scheduling package.
  • Provide the Marketing Department with data as requested.
  • Provide any reports that may be required by the Venue and company executives including using SQL and Tessitura
  • Work evening and weekend hours as necessary and or required.
  • Travel to events and conferences as directed and provided by the company on an as required basis.


Key Skills and Experience


  • Experience of working in a similar role and business - Essential
  • Experience of working in an events-based environment, ideally within a similar multi-purpose space with a mixed programme.
  • Knowledge of the local and regional entertainment offers and venues.
  • Experience of successfully working to strict time deadlines with the ability to effectively prioritise a range of tasks.
  • Understanding of electrical safety related to live events.
  • The ability to effectively manage own and others time.


Recruitment Process Outlined:

  • 1st Stage- Intro Call with Talent Team
  • 2nd Stage- F2F Meeting with Box Office Manager

Inclusive Workplace

At ASM Global, we are committed to leading the entertainment industry towards a greener, faster, and more innovative digital future. There’s never been a better time to join our team. We aim to be an inclusive organisation, trusted and admired by our employees, customers, and suppliers. Join us and make a significant impact from day one.


We are committed to active inclusion, diversity, and equal opportunities. This commitment begins with our recruitment and selection process. We welcome discussions about flexible working arrangements.


If you need reasonable adjustments at any stage of our recruitment process, please let us know in your application. We provide a fair and transparent assessment process and will do our utmost to accommodate your needs.


If you are interested in applying, we encourage you to submit your application as soon as possible to ensure it is considered. We will continue to review applications on a rolling basis and may close the advert before the closing date.

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