Support Technician

1 week ago

Stevenage UK, Hertfordshire, United Kingdom Pathfinder - IT Recruitment Full time

Project Support Technician


An exciting opportunity has arisen for a Project Support Technician to join a growing events team, working on dynamic projects both in the UK and internationally. This role offers a blend of technical and client-facing responsibilities, making it ideal for someone who enjoys problem-solving and working closely with clients to deliver bespoke solutions.


The Role:

As a Project Support Technician, you will be responsible for configuring and managing proprietary software to build and personalise event environments for clients. Working both remotely and on-site, you’ll ensure seamless access control and provide technical support throughout the project. You will also manage project workflows using Jira, keeping records of task progress and completion. This is a varied role, combining technical expertise with client management, as you represent the company in delivering outstanding service on a global scale.


Key Responsibilities:

  • Configure and customise event environments using proprietary software.
  • Develop tailored client portals and provide ongoing technical support.
  • Manage project workflows using Jira and maintain task progress records.
  • Offer on-site and remote hardware and software support.
  • Build and maintain strong relationships with clients through regular communication.


Essential Requirements:

  • Experience with responsive HTML & CSS.
  • Strong communication and customer service skills.
  • Experience working in a customer-focused environment.
  • Proficiency in Microsoft Office applications.
  • Flexibility to travel and work away from home, both in the UK and internationally.


Desirable:

  • Knowledge of JavaScript, jQuery, React, Bootstrap, and/or MySQL.
  • Experience using Jira (or similar) to manage workflows and task progress.
  • Previous experience in live event environments or backstage roles would be amazing.


This role as Project Support Technician is a fantastic opportunity for someone looking to combine their technical skills with client interaction in a fast-paced, global environment. Apply now

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