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Operations Lead

3 months ago

Wokingham UK, Berkshire, United Kingdom Shape IT Recruitment Full time

I'm looking to speak to an Operations Lead to join my thriving client. As the pivotal Operations Lead, you will play a crucial role in maintaining the daily operations of the client's operational department. You will be responsible for managing escalations, engaging with subcontractors, ensuring high standards of work, driving productivity, and implementing process improvements.


Key Responsibilities:

  • Manage escalations and resolve issues directly with customers and installation staff.
  • Identify recurring themes from escalations to implement proactive solutions.
  • Engage with subcontractors, set clear expectations, and manage their time effectively.
  • Ensure all completed work meets high standards and complies with Health and Safety regulations.
  • Oversee recruitment and retention efforts to maintain a skilled and motivated workforce.
  • Drive productivity within teams through targeted incentivizations tied to performance targets.
  • Identify opportunities for efficiencies and implement improved ways of working.
  • Oversee systems and data management to drive efficiencies and enhance overall process effectiveness.



How to Apply: If you are ready to take on this challenging yet rewarding role and be part of a dynamic team, please submit your CV. We look forward to hearing from you