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IT Trackside Support Engineer

2 months ago

Northamptonshire UK, East Midlands, United Kingdom Franklin Fitch Full time

IT Trackside Support Engineer


Are you passionate about motorsport and technology? We have an exciting opportunity for a Trackside IT Support Engineer to join a dynamic team at a prestigious client site in the Midlands. This role is ideal for an IT professional who thrives in fast-paced, high-pressure environments and excels in delivering top-tier customer service.


Why This Role?


Step into a unique role that combines cutting-edge technology with the excitement of motorsport. You'll provide critical infrastructure and network support in a high-performance setting, ensuring smooth operations both trackside and off.


Key Responsibilities

  • Operational Support: Deliver 1st class IT operational support, particularly in Trackside & TestOps areas, ensuring uninterrupted service during race seasons.
  • Collaboration: Work closely with a small, specialized team to support key stakeholders and maintain exceptional IT service.
  • Race Day IT Support: Provide dedicated 24/7 remote support to trackside staff during high-pressure race days and testing.
  • Service Excellence: Prioritize tasks effectively and manage customer expectations, delivering technical and operational solutions within strict SLAs and deadlines.
  • Continuous Improvement: Identify and implement enhancements to IT services and processes to improve reliability, performance, and security.


What You’ll Need

  • Technical Expertise: Proficiency in Windows 10/11, Microsoft Office/365, Active Directory, Group Policy Management, and networking (TCP/IP, DNS, DHCP, WAN, LAN). Experience with storage systems and performance monitoring tools is beneficial.
  • Customer Service Focus: A strong, customer-centric attitude with the ability to consistently deliver excellent service.
  • ITIL Knowledge: ITIL Foundation certification is required, along with practical experience in service management.
  • Team Player: Ability to build positive relationships within the team and with external partners, while providing additional support when needed.
  • Flexibility: Willingness to provide out-of-hours support, including on-site trackside and race team assistance, on a rota basis.


Qualifications & Desired Skills

  • Required:
  • ITIL Foundation Certification
  • Degree or equivalent experience
  • Strong communication skills in English (written and spoken)
  • Desirable:
  • Microsoft Certifications
  • Cisco Certified Network Associate (CCNA)
  • Interest in motorsports


Key Attributes


  • Adaptable to a high-pressure, ever-changing environment.
  • Resilient in meeting tight deadlines.
  • Customer-Focused with a dedication to delivering exceptional service.
  • Approachable and a strong communicator within team environments.


Exciting Career Opportunity


If you're an IT professional with a passion for motorsport and a strong background in IT support, this role offers the chance to work in a thrilling industry. You'll play a key role in supporting trackside teams and driving IT service excellence.

Apply now to be part of an exciting journey


This is a yearly fixed term contract that renews every January.