Senior IT Support Engineer

4 weeks ago

Derby UK, Derbyshire, United Kingdom Element Materials Technology Full time

Element has an opportunity for a Senior IT Engineer to become part of our growing IT Operations Team. This role will primarily focus on 3rd line Networking & Infrastructure support and IT Project resource to our EU / Global colleagues.


We are looking for an experienced and confident individual who will be responsible for supporting, maintaining and upgrading existing systems. Someone who is technically strong in Microsoft Windows Server Environments, Virtualized Environments, Microsoft Stack Technologies, Networking Technologies, VOIP and Data Storage Technologies


If you are looking for an exciting opportunity to utilise your technical skill set to its fullest and to have a stake in the future of this expanding business, then this position will provide you with the environment to do so and to take an active role in shaping our IT landscape.


Core Responsibilities


  • Support and maintenance of Element core servers, networking, VOIP, eMail and messaging systems
  • Support and maintenance of VMware, Cloud and storage systems
  • Technical project support for acquisitions and integrations
  • Monitoring core systems for effectiveness / appropriateness and pro-active maintenance.
  • Efficient and effective management of 3rd line incidents through to a successful, timely resolution
  • Build and maintain strong relationships with both internal customers and external suppliers / partners
  • Contribute to global strategy and policies associated with infrastructure, incident management and Service Desk
  • Senior business escalation point for the business


Key Skills


Knowledge in the following areas:


  • VMware
  • Windows Server environments, from Server 2003 – 2019, including OS build, AD, DNS, DHCP and GP from design to implementation and support
  • MS Exchange (on premise and in the cloud), Teams’
  • Networking technology including switching and firewalls
  • SAN Storage Technologies
  • Cloud Hosting technologies such as Microsoft Azure and AWS
  • O365 / M365 / Intune / MS Defender
  • Microsoft stack technologies such as MS SQL, SCCM and SCOM
  • Antivirus technologies particularly MS defender ATP & Force point & MacAfee


Further Skills and Qualifications required:


  • Excellent analysis and problem solving skills, taking ownership of complex incidents ensuring these are resolved to the satisfaction of the customer
  • Possess excellent customer communication skills
  • Experience of producing and updating technical documentation to a high standard
  • Experienced working within ITIL framework particularly around change control
  • Excellent attention to detail, organisational skills and problem solving skills
  • Strong team player with first-rate written and verbal communication skills
  • Ability to form strong working relationships at all levels - both internally and externally
  • Ability to respond to and take accountability for issues to conclusion
  • In an every changing environment, the ability to learn quickly and apply new skills is essential


Company Overview


Element is one of the fastest growing testing, inspection and certification businesses in the world. Globally we have more than 9,000 brilliant minds operating from 270 sites across 30 countries. Together we share an ambitious purpose to ‘Make tomorrow safer than today’.


When failure in use is not an option, we help customers make certain that their products, materials, processes and services are safe, compliant and fit for purpose. From early R&D, through complex regulatory approvals and into production, our global laboratory network of scientists, engineers, and technologists support customers to achieve assurance over product quality, sustainable outcomes, and market access.

While we are proud of our global reach, working at Element feels like being part of a smaller company. We empower you to take charge of your career, and reward excellence and integrity with growth and development.


Industries across the world depend on our care, attention to detail and the absolute accuracy of our work. The role we have to play in creating a safer world is much bigger than our organization.

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