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Business Analyst

2 months ago

London, UK, United Kingdom ea Change Full time

The Operations and Business Change Analyst will be a key member of the Operations team providing analytical input, defect & change management and implementation on the insurance underwriting and policy administration system(s). The role holder will also provide some administrative risk and compliance support.

You will work alongside the business and other stakeholders to analyse Defect / Small Change requirements, update specifications and document testing requirements, prepare Change Requests and quotes from various system providers, present the Change at the Change Advisory Board, manage the delivery of the Change in partnership with system providers and test changes before releasing to the business and other stakeholders for final testing and sign-off per testing requirements.

Occasionally the Operations and Business Change Analyst will also support significant change projects and other risk/compliance and operations activities as required.

Strong personal organisation is required, together with a 'can-do' attitude and an ability to work to tight deadlines and under pressure, within defined frameworks. The role holder must be positive, innovative, collaborative, and strive to provide great service to the business, as well as deploying both analytical and creative skills in finding solutions to the businesses’ change requirements.

You will need to be self-sufficient within your daily duties, working with relative autonomy within the defined Change Management Framework and be comfortable engaging with a wide range of stakeholders, including those from the business, senior leadership, internal support teams and finance, as well as suppliers, to ensure the effective delivery change.

You will become an SME on insurance underwriting and policy administration systems.


Responsibilities:

  • Review and accept Defect Reports / Change Requests, logging in line with defined processes
  • Analyse Change Requests and determine approval route
  • Document Change requirements, impact analysis and testing requirements
  • Schedule and present at Change Advisory Board (CAB)
  • Perform User Acceptance Testing
  • Review implementation, release for business testing and manage defects
  • Track and manage post-implementation reviews and actions
  • Manage technical debt register and CR backlog, reporting to CAB
  • Communicate and report issues succinctly to stakeholders.


Skills/experience required:

  • 3-5 years Business Analyst experience is essential
  • IT Change Management
  • Insurance / Financial Services
  • Can do attitude
  • Azure DevOps, Jira or another workflow and reporting management software / Change Management Tool
  • Previous risk and/or compliance experience
  • Change Management processes
  • Insurance / Financial Services sector experience


Please submit your CV for initial consideration. If your CV matches the requirements above, expect to receive a call within 24 working hours to discuss your availability and salary expectations.