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Mortgage Administrator
3 months ago
Mortgage Administrator
What we can offer you:
- The flexibility of a Hybrid working pattern - (2 days in the office/3 working from home)
- Salary £23k depending on experience.
- Full Support and Training to gain your CeMap Qualification
- Plus, many more perks and benefits
Duties include:
To provide a quality review service ensuring that "best advice" and "best practice" are adopted across the network.
Key Responsibilities to include:
- Check cases to ensure the best outcomes for customers and that documentation meets FCA and Mortgage Intelligence Holdings’ requirements, ensuring a positive customer culture.
- Assessment of Mortgage, Protection & General Insurance cases against regulatory and in-house standards set out by the Compliance team.
- Provide feedback to advisers regarding cases checked, ensuring that positive relationships are both built and maintained.
- Provide feedback to field staff to assist as part of their overall monitoring of advisers.
- Reporting results of assessments and monitoring responses.
- Analysis of results to identify trends, areas of development and potential risks.
- Play a key role in contributing to the networks Consumer Duty obligations, considering these obligations in all actions and decisions that are taken.
- Carry out ad hoc tasks as may be delegated to you by your line manager as required by the business.
Skills and Experience
- Strong IT skills
- Excellent written & verbal communication skills
- High level of accuracy & attention to detail
- Ability to work as part of a team.
- Ability to analyze data to identify trends.
- Good administrative and organisational skills
- Good telephone manner
- Ability to work under pressure.
- Good time management skills
Who we are:
We’re a mortgage and insurance network and club, supporting advisers for over 25 years.
Founded in 1996, we started life as a lead generation company and have grown into the multi-award-winning network and club we are today. You’ll benefit from our wealth of industry experience, premium network and club services and expertise in business growth.
