Senior Business Analyst

7 days ago


London, UK, United Kingdom Cognitive Group | Part of the Focus Cloud Group Full time

Senior Business Analyst - Dynamics 365 CRM/CE

Permanent

2 days per week in London

Up too £75,000 + bonus


Position Overview:

As a Senior Business Analyst specialising in D365 CE for Sales and Customer Service, you will play a pivotal role in analysing business processes, identifying areas for improvement, and implementing solutions that drive efficiency and enhance customer satisfaction. You will work closely with stakeholders, technical teams, and end-users to ensure our D365 CE system is optimized to meet business objectives.


Key Responsibilities:

  • Lead the analysis, design, and implementation of D365 CE solutions for Sales and Customer Service modules.
  • Collaborate with stakeholders to gather and document business requirements, translating them into functional specifications and system designs.
  • Conduct gap analysis and develop strategies to bridge identified gaps in current processes and systems.
  • Configure and customize D365 CE to align with business needs and requirements.
  • Provide expert guidance and support during system testing, user acceptance testing (UAT), and deployment phases.
  • Train end-users and create comprehensive documentation, including user manuals and training materials.
  • Work closely with technical teams to ensure seamless integration of D365 CE with other business systems.
  • Monitor system performance and conduct regular audits to ensure data integrity and system efficiency.
  • Stay updated with the latest features and updates in D365 CE and recommend enhancements to existing systems.

Qualifications:

  • Minimum of 5 years of experience as a Business Analyst, with at least 3 years focused on Dynamics 365 Customer Engagement (D365 CE) for Sales and Customer Service.
  • Strong understanding of Sales and Customer Service processes and best practices.
  • Proficiency in configuring and customizing D365 CE solutions.
  • Excellent analytical, problem-solving, and communication skills.
  • Ability to work independently and manage multiple priorities in a fast-paced environment.
  • Experience with project management methodologies and tools is a plus.
  • Microsoft Dynamics 365 certifications are highly desirable.



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