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Senior Account Director

3 months ago

London UK, UK, United Kingdom The Diversity Standards Collective Full time

The DSC

The Diversity Standards Collective (DSC) is the world’s cultural research agency. Working with our diverse, intersectional Collective, we specialise in connecting organisations with diverse, intersectional communities to uncover deep cultural insights.


Our clients include the world’s biggest brands and creative agencies, including McDonalds, Danone, Netflix, Amazon, Mother London, Mindshare and Pablo.


As a business, we are entering a new phase of growth, with a strong focus on our research.

Our values are Curious, Dynamic, Ambitious and Accountable, and have a strong team that shares these values.


Job Overview

We are looking to recruit a Senior Account Director to focus on managing client relationships, driving growth, and ultimately ensuring the successful end-to-end delivery of our research projects with the support of a small, talented team. This person will lead a small team of Project Managers, and work with the Research and Insights team to deliver research and insight projects for our clients, and is ultimately responsible for ensuring our clients are delivered amazing outcomes.


This role requires significant independent responsibilities and will provide excellent prospects for career growth. You will report directly to one of the CEOs and work closely with the rest of the senior leadership team.


Previous experience of working in a research and insight agency would be highly advantageous. Applicants may also have experience of working in a brand consultancy, or advertising agency where research and insight were a key part of their working process.


We need someone who thrives in a fast-paced, ever-changing environment, and who is willing to go above and beyond. This role requires a proactive mindset, a willingness to learn and adapt, and a passion for making a difference.


KEY RESPONSIBILITIES

Ownership of our client relationships and client experience

  • Managing client relationships directly and overseeing / line managing project managers across their client deliverables and day-to-day work.

Overseeing project delivery and resourcing

  • Working with the Research and Insights team to ensure the highest standard on every project, ensuring we maximise every opportunity and every brief we receive.
  • Embedding best in class processes, systems and frameworks and encouraging widespread use of our tools (such as Asana) across the business so that we are working in the most accurate and efficient way we can.
  • Proactively addressing challenges, and recommending new ways of working, processes and solutions to address these.
  • Ensuring we learn from projects and leading on wash up meetings and financial review meetings - proactively suggesting how we can drive growth and learn from previous projects.


Supporting the COO and Founder with new business opportunities

  • Creating pitches and RFP content with the support of the wider team, attending new business meetings and presenting company credentials and capabilities (across Research & Insight) with gravitas.


Team Leadership

  • Getting the most out of teams and setting people up for success.
  • Supporting your teams’ personal growth through coaching, mentoring and regular feedback, you will lead the team from the front and bring people together with shared goals, and clear roles and responsibilities.

Championing inclusion and diversity

  • Leading by example in the way that you work with clients and your teams to ensure everyone has a voice and everyone has an opportunity to grow and reach their best potential.
  • Proactively exploring opportunities for our business to become even more accessible and inclusive in our practices.


REQUIREMENTS

Equally relationship led and strategically minded, you will know how to get the best out of clients and teams, driving insight projects through proactively and achieving completion at the highest standard.

Experienced in delivering research and insight projects from brief to completion, with an awareness of different research methodologies and the latest approaches. Having experience of inclusive research or research focused on diverse communities would be particularly beneficial.

Comfortable working independently and managing a team - able to get on and do the day-to-day work and step back to see the bigger picture as and when required.

A skilled relationship builder; great at managing with the wider team and managing and growing client relationships.


INTERVIEW PROCESS

If your application is successful, we’ll invite you for an interview for the first stage, which will be in the form of a video call. Please do let us know if you think you’ll need any accessibility support to attend.


SALARY AND BENEFITS

  • The salary for this position is £60k-£65k depending on experience level.
  • We offer an unlimited holiday policy, an annual training budget, and a monthly wellness allowance for all our staff.
  • We are a hybrid team, currently working Tuesday, Wednesday and Thursday in our office in Southwark, and Monday and Friday working from home.