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Technical Claims Support Manager

2 months ago

London, UK, United Kingdom ClaimSorted Full time

ClaimSorted is an InsurTech shaping the future of claims. We combine advanced AI with a best-in-class team to manage the entire claims process for insurance companies—from receiving a claim to making decisions and issuing payments. Our Founders previously built an insurance company and bring firsthand experience with the challenges in this space.


We are backed by some of the best investors, including Y Combinator, and are growing rapidly, with a strong pipeline of customers that includes some of the largest insurance companies in the world


What we are looking for:

We are seeking a dynamic individual to provide a variety of technical support to our Claims Operation, which is at the heart of our business. The ideal candidate will have a breadth of claims experience across training, quality assurance, fraud, complaints and process improvement. The candidate will require experience in Pet and Travel products at minimum.


Key Responsibilities:

  • Design and delivery of training for claim handlers, including onboarding of new claim handlers and ongoing development
  • Quality assurance checks on claim files, ensuring adherence to claim handling guidelines, policy wordings and customer communication expectations.
  • Quality assurance feedback and coaching delivery to claim handlers
  • Investigation and management of potentially fraudulent claims, ensuring robust fraud identification and indemnity control
  • Process creation and ongoing improvement, including working closely with our technical team to improve upon our internal systems
  • Robust investigation and management of escalated complaints from the claims operation, including issuance of final response letters


Skills and Experience required:

  • Minimum of 5 years experience in insurance claims
  • Prior experience with Pet and Travel insurance products
  • Experience in training design and delivery
  • Experience in investigating and managing potentially fraudulent claims
  • Experience in quality assurance of claims
  • Experience investigating and managing complaints
  • Strong verbal and written communication skills
  • A passion for delivering 5-star customer service
  • A team player, always willing to support colleagues for the benefit of the customer and business
  • Strong attention to detail
  • Desire to learn new products and skills - we are always learning


Perks

  • Generous, transparent compensation & equity
  • 30 days of remote work annually
  • 28 days of leave annually
  • Health Insurance
  • Training budget
  • Company offsites
  • Be part of a passionate team solving hard problems
  • Work closely with founders and learn how to scale a startup from 0 to 1.