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Retail Catering Assistant Manager

2 months ago

South East London, UK, United Kingdom CPFC LIMITED Full time

The job requirements are detailed below. Where applicable the skills, qualifications and memberships required for this job have also been included.

  • Contractual hours:37.5
  • Basis: Full time
  • Job category/type:Catering
  • Job Location: Selhurst Park Stadium
  • Salary/ ROP: Competitive

Who we are:

We are Crystal Palace Football Club, a Premier League Football Club with more than 160 years of proud history. Spread across three different sites our London office, Selhurst Park stadium and our Training Ground/Academy, we offer the best atmosphere and culture for our fans and our employees.

We strive for excellence in the workplace with a philosophy of high standards, professionalism, and a strong work ethic from our employees. We are constantly trying to grow, diversify and build with not only our team on the pitch, but also our team in the offices and on the ground.

About this role:

To manage and participate in the day to day running and set-up of the bars department for match days and events including the logistics of stock ordering, distribution and management.

Responsibilities:

The role responsibilities will include:

  • Setting the high standard of customer service and presentation throughout Selhurst Park Stadium at all times.
  • Overseeing the training and development of FOH and BOH staff, Hub Leaders and Stand Managers with the Public Catering Manager.
  • Handling the overall management of beverage, furniture, chemicals and disposables stock across the Stadium in Public and Premium areas including:
    • Controlling costs and minimise waste
    • Regular stock takes
    • Checking stock is correctly rotated and stored properly including food stock
    • Setting appropriate stock levels
  • Liaising with key suppliers and standards of service, account reconciliation and payment using purchase orders
  • Working with the finance department to ensure accurate costings and expenditure monitored across the season
  • Planning with the Hospitality and kitchen departments to ensure smooth delivery on match days.
  • Overseeing the set-up of bars and kiosks on matchday and non-matchday events including:
    • Setting up and breaking down rooms as required for different events
    • Matchday personnel and media areas
  • Maintain tills and regular checks for matchdays and events
  • Carrying out regular reviews of standards and where required
  • Dealing with any customer feedback in a timely manner
  • Meeting cost, productivity, accuracy and timeliness targets
  • Maintaining metrics and analysing data to assess performance and implementing improvements
  • Work with the Public Catering Manager to improve efficiencies, service and standards across the department and regularly assess operations
  • Other duties and responsibilities as required by line manager.
  • Upholding and promoting the Clubs policies and procedures, including Health and Safety, Safeguarding and Equal Opportunities policies and procedures.

Experience, Skills and Qualifications:

  • A Personal License
  • Previous cellar and beverage management experience within a large venue or similar setting
  • Experience in stock and financial reporting
  • Manual Handling and Health & Safety Training
  • Food Safety Level 2 or higher
  • Driven, enthusiastic and of strong character
  • Professional and presentable
  • Able to lead and manage staff
  • Able to adapt and respond to changing priorities
  • Can do attitude and able to work under pressure with a hands-on approach
  • Proficient Microsoft office skills including excel
  • Able to communicate effectively at all levels with internal and external customers

Benefits:

  • Complimentary match day ticket
  • Reward and Discount Scheme through our Tech Scheme and Simple Health app
  • Health and Wellbeing benefit scheme
  • 20% Discount in our Retail Stores
  • Volunteering Day - 1 Workday off to support a charity of your choice.
  • Travel Season Ticket loan
  • Holiday allowance that increases every year of service

Our commitment to Equality

At Crystal Palace Football Club, Equality, Diversity & Inclusion is spirited and continues to grow due to the working environment, which makes all staff feel appreciated and welcomed. Crystal Palace Football Club do this by encouraging good relations and practices towards different groups and are committed to promoting employment opportunities that celebrate diversity.

We are committed to attracting, recruiting, and retaining the most talented candidates and the club intends to ensure that everyone who wishes to engage with the club, whether as matchday fans, staff, players, board members, participants in Foundation programmes and any other person engaged with the club's activities, has a real and equal opportunity to do so.

Reasonable Adjustment

If you require disability-related adjustments during the recruitment process, please contact us.

We are here to help you through the whole recruitment process including trying to apply for a vacancy, getting in touch with us through the process, and/or helping with access in case you are required to come in for an interview.

Safeguarding

Crystal Palace Football Club is committed to safeguarding and ensuring the welfare and protection of children and vulnerable people and expects all staff to share this commitment. As such, the post holder will be required to undergo any relevant security checks, including a basic DBS check, as necessary.


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