Bartender
2 months ago
Bar Tender
Start Date: From now
Your 5-star hotel career starts here.
As part of the St. James's Hotel and Club team, you will enjoy a career with like-minded people who take pride in the property, are passionate about their roles and determined to succeed. The people who work for St. James's Hotel and Club are our most valuable asset, bringing a quality and commitment to their work that is exceptional in the world of luxury hospitality. Our core values focus on personal relationships with colleagues and guests alike and include: Quality, Passion, Commitment, Fairness and Style.
Duties and Responsibilities
Greet guests; take beverage orders from the restaurant servers or directly from guests.
Mix drinks, cocktails and other bar beverages as ordered and in compliance with Hotel standards.
Be responsive and helpful with regard to off-menu items such as classic cocktails and expand personal knowledge in this area as much as possible;
Wash glassware and utensils as required and ensure items are correctly organised at all times;
Check identification of guests to verify age requirements for purchase of alcohol
Keep track of wines, beers, liquors, and other supplies;
Follow the correct bar operating procedures with regards to:
To arrive on duty in accordance with the roster and the Employee hand book.
To effectively manage your time and productivity whilst at work.
To follow and complete any instructions given to you by any senior member of staff.
Maintain high standards of hygiene and service at all times in the restaurant and kitchen.
Actively strive to ensure that all guests have an excellent dining experience.
Respect and support your fellow colleagues.
Demonstrate and maintain high levels of customer service.
Ensure Hotel rules are adhered to at all times.
To ensure that any maintenance faults are reported to the relevant department following Company procedures.
Be fully conversant with and comply with the rules of the Health & Safety Policy.
Attend Fire and Health & Safety Training as specified by the Management.
To ensure that all interaction with guests is personalised and professional, to ensure that customers are addressed by name where possible.
To anticipate customer needs
To be fully conversant with the menu and wine list, to recommend dishes that complement each other
To ensure that all guests orders are recoded correctly and put through the POS system.
To upsell at every opportunity, including other areas of the Hotel.
To ensure the smooth running of the service
To report any customer complaints to the Manager / Supervisors immediately.
To ensure that the correct bill is presented to the guest and payment made accordingly.
To maintain a good working relationship with your colleagues and other departments.
To contribute to the building of team spirit within the department
To carry out any other duties as may be appropriate to the grade and scope of the post.
Experience
Excellent communication skills.
Stock and financial accuracy and resolution skills.
Motivational and a passion for developing others.
Computer and POS proficiency.
Ability to maintain high standards when working under pressure
Company Benefits
50% off from rooms and F&B outlets for you and your friends and family
Continuous training and development for all staff of all levels
Travel Expenses paid upto £147.50 after successful completion of probation
Staff meals provided on shift
Discretionary service charge
Laundry service all formal uniform
28 days holiday including bank holiday increasing after 2-year service up to 33 days
St. James is calling..... We look forward to receiving your application and getting to know you
AMRT1_UKCT
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