Information Technology Support Engineer

6 days ago


London, UK, United Kingdom Intec Select Full time

1/2nd Line Support Engineer – Up to £35,000 – Financial Services - London


Overview:

A global British FTSE250 financial services company with over 60 locations worldwide are looking to recruit an experienced 1/2ND Line Support Engineer to be based at their London office.


This is a full-time, office-based position requiring five days per week in the office. The role includes participation in an on-call rota, which is factored into the salary.


Role & Responsibilities:

  • Incident Management: Act as a primary contact for end-user incidents and service requests, ensuring efficient triage, troubleshooting, and resolution.
  • Documentation: Maintain and update accurate knowledge base documentation quarterly.
  • Ticket Execution: Handle tickets and requests using best practices, maximising the adoption of IT services and applications.
  • Problem Management: Work with the Lead IT Operations Administrator to identify trends and potential problems to enhance service delivery.
  • Hardware Support: Ensure operational functionality of computers, printers, and peripherals, as well as assist with hardware and software maintenance.
  • Collaboration: Liaise with other IT teams to resolve issues and manage user expectations effectively.
  • Service Improvement: Contribute to the enhancement of support processes and identify opportunities to improve service provisions.
  • On-Call Duties: Participate in a rotational on-call schedule, supporting out-of-hours needs as required.
  • Ad Hoc Tasks: Undertake additional duties as needed to support business requirements.


Essential Skills & Experience:

  • Active Directory administration, user maintenance, and group configuration.
  • Microsoft Office 365 suite and collaboration tools (Teams, SharePoint, OneDrive, Exchange).
  • Windows 10/11 and standard Microsoft workloads (Outlook, Excel, PowerPoint).
  • Multi-factor authentication setup (MS MFA, DUO).
  • VMware and HP hardware.
  • Apple hardware and macOS/iOS.
  • MS Intune and collaboration tools (Webex, Zoom, MS Teams, TeamViewer).


Package:

  • Up to £35,000
  • Comprehensive benefits, including private healthcare and contributory pension.
  • Opportunities for professional development and career progression.


1/2nd Line Support Engineer – Up to £35,000 – Financial Services - London



  • London,, UK, United Kingdom Northreach Full time

    We're looking for a IT Support Engineer who is fluent in Mandarin to play a critical role in maintaining our IT infrastructure and ensuring our team has the technical support they need to succeed.This is your opportunity to work with a dynamic and collaborative team, troubleshoot challenging issues, and make a real impact in a fast-paced environment!Key...


  • London,, UK, United Kingdom System Recruitment Specialists Full time

    IT Support Engineer 50 - 60K GBP Base SalaryWe are working with an Investment Bank in London who are seeking an IT Support Engineer working closely with the business. Candidate should have an engineer mindset, proactive in finding solutions to problems, with strong IT fundamental protocol knowledge and troubleshooting thought processes .Purpose of this...


  • London,, UK, United Kingdom La Fosse Full time

    Title: IT Support AnalystDay Rate: £120 - £150pd (Inside IR35)Duration: 3 MonthsBased: London - HybridYou will be brought on to support the POS Release deployment for shops, stores, deployment engineers and office.The Role/Experience Required:Provide technical support for project teams and shopsITIL Framework for resolving ticketsSCCM Experience is...


  • London, UK, UK, United Kingdom Adecco Full time

    Job Title: IT Support SpecialistDuration: 3 months (potential for extension)Location: London, UK Rate: £250 per dayIT Support Specialist Wanted!Are you an experienced IT Support Specialist looking for an exciting new opportunity? Our client, a forward-thinking organisation, is seeking a talented individual like you to join their dynamic team. With a strong...


  • London,, UK, United Kingdom McCabe & Barton Full time

    We're seeking an IT Manager to join our client's dynamic team in London. This pivotal role combines hands-on technical expertise with strategic vision, supporting approximately 50 users in a SaaS-centric environment. About Our ClientOur client is a rapidly growing global ESG and Sustainability client.Location: Central London (3 days in office, 2 days...


  • London,, UK, United Kingdom PFH Technology Group Full time

    PFH Technology are looking for a Deskside Support Engineer to join our client’s growing team in Paddington, Central London.Objective: Provide hands on end user support, administration, installation and issue resolution for onsite for our client.Contract: 12-month contractLocation: Paddington, Central London.Responsibilities:Responsibilities may include,...


  • London,, UK, United Kingdom Intec Select Full time

    Information Security Engineer – Azure – Remote - £60K – Remote First OrganisationOverview:An exciting opportunity has emerged with a dynamic SaaS company in the life sciences sector for an experienced Security Engineer. This role is responsible for safeguarding the organization’s technology, ensuring it remains secure, resilient, and trustworthy by...


  • London,, UK, United Kingdom Pearson Whiffin Recruitment Group Full time

    IT Support Analyst – 12 month FTC We are looking for an IT Support Analyst with experience of Windows and Linux environments with VMware. The role will be providing 2nd and 3rd line support across the business covering 2 sites with strong troubleshooting experience across multi-platform environments. Required Skills:Troubleshooting ability– someone who...


  • London,, UK, United Kingdom New Era Technology Full time

    We are looking for a dedicated and customer-focused Helpdesk Analyst with strong expertise in Mac OS X, iOS, JAMF, and Zendesk to join our IT support team. The successful candidate will be responsible for providing technical support to end users, troubleshooting issues with Mac OS X and iOS devices, managing device configurations through JAMF, and handling...


  • London,, UK, United Kingdom Ventula Consulting Full time

    Are you an experienced IT & Network Security Engineer looking for a new & exciting challenge? Are you fluent in Mandarin? If the answer to these is yes, then this could be the challenge you are looking for! My client is a leading, global telecommunications organisation who have a strong and continually growing presence worldwide. As part of their strategic...


  • London,, UK, United Kingdom Syntax Integration Limited Full time

    The CompanySyntax Integration is a boutique Managed Services Provider, primarily serving clients in the financial, property, and investment sectors. The RoleThis senior role is focused on the provision of hands-on technical leadership for the Service Desk. The Senior IT Engineer will ensure the provision of deep technical escalation capability, mentoring of...


  • London,, UK, United Kingdom Goodman Masson Full time

    My client, a value-oriented investment fund managing c.$8bn AUM, is looking for a Head of Technology to join them on a permanent basis.Location: London office, On-site requiredSalary: Negotiable + BonusThe Head of Technology will:Develop and execute technology strategy aligned with organizational goalsLead and manage a high-performing technology teamOversee...


  • London,, UK, United Kingdom New Era Technology Full time

    Job Summary:We are seeking a highly skilled and motivated Production Support Engineer with expertise in server administration, networking, VFX workflows, and film & TV production technologies. The successful candidate will be responsible for providing technical support across various production studios, ensuring the smooth operation of IT infrastructure, VFX...


  • London,, UK, United Kingdom La Fosse Full time

    Role: Enterprise Infrastructure ArchitectLocation: London/Remote (1 day a week onsite)Salary: £95,000 + BenefitsThe Role:We are hiring for an experienced Enterprise Infrastructure Architect to join a global IT infrastructure team.Your role serves as a leader, driving the architecture, design, and deployment of complex, enterprise-level infrastructure...

  • Management Consultant

    2 months ago


    London,, UK, United Kingdom X4 Technology Full time

    Role: Management ConsultantDomain: Technology advisory & innovation consultingSalary: £40-50k (+18% bonus, 23% pension, etc)Location: London (hybrid - 2 days per week)A boutique technology acceleration venture who specialise in innovation advisory are offering the opportunity for a Management Consultant to join their fast growing team of 35+ employees.The...

  • Principal Consultant

    2 months ago


    London,, UK, United Kingdom X4 Technology Full time

    Role: Principal ConsultantDomain: Technology advisory & innovation consultingSalary: £90k+ (+18% bonus, 23% pension, etc)Location: London (hybrid - 2 days per week)A boutique technology acceleration venture who specialise in innovation advisory are offering the opportunity for a Principal Consultant to join their fast growing team of 35+ employees.The...


  • London,, UK, United Kingdom Hyerhub Full time

    Project Coordinator to work on a large business transformation technology program.This is a contract role at a rate of £300 to £350 (inside IR35) that will require you on site (just outside London) twice a week.Task list / requirements:Manages changes to the program MS teams site structureMaintains the programme high level plan with any changes as defined...


  • London, UK, United Kingdom CAPEL MANOR COLLEGE Full time

    An exciting opportunity has arisen at Capel Manor College and we are now seeking to appoint a Technology Infrastructure Engineer to joins its IT Team. The post holder will play a pivotal role in providing digital and technological support to College staff and students. They will work closely with the infrastructure and support lead to provide support on a...


  • London,, UK, United Kingdom Atelier Ten Full time

    About Atelier TenWe’re an innovative multidisciplinary firm of building services engineers, environmental design consultants and lighting designers focused on delivering high-quality, award-winning building services and sustainable design within the built environment sector.About the roleAn opportunity has become available within Atelier Ten for IT...


  • London,, UK, United Kingdom X4 Technology Full time

    Network Security Engineer RoleNew permanent opportunity for a Network Security Engineer to join a Global IT Consultancy based in London.Please note: This position is hybrid and requires candidates that can visit the central head office in London.Network Security Engineer ResponsibilitiesInstalling and configuring network devicesTroubleshooting issues and...