Operations Manager

4 weeks ago


Birmingham West Midlands, West Midlands, United Kingdom Tame Cleaning Maintenance Limited Full time

Tame Cleaning & Maintenance Ltd

We are seeking a skilled Cleaning Operation Manager to join our team. The ideal candidate will be responsible for overseeing and managing all aspects of contracts within our organisation.

Duties to include the following

1. Overseeing the day to day cleaning operations

A manager's overarching responsibility is to ensure that the venue is running smoothly and efficiently. This involves a combination of front-of-house and behind-the-scenes work. To be an effective manager, you require a thorough understanding of all aspects of the venue's operations and strong interpersonal skills.

2. Managing employees

Managing in-house employees is a key responsibility for the position. Responsibilities in this area can include delegating and supervising work, coordinating different departments, scheduling staff work schedules and managing payroll. Maintaining a commercially successful operation often requires you to motivate employees to deliver excellent customer service.

3. Hiring new employees

You will also be responsible for hiring new employees. This may entail advertising vacancies, conducting interviews and onboarding new staff members. As a manager, it's often your decision whether or not a new employee passes their probationary period.

4. Organising training and staff development

Organising training and development is another important aspect of a manager's work. Ensuring all employees receive the proper training will be your responsibility. The training that employees require can range from the general principles of customer service to specific skills for the cleaning role, such as operating a scrubber dryer or carpet cleaning machines.

5. Managing events

You will be responsible for managing ad-hoc cleaning requirements for events. You will be required to be present during these events to oversee them and ensuring all aspects of cleaning are to a high standard.

6. Handling complaints

You will responsible for dealing with complaints. You may hear complaints from employees, customers,. It's important that you're able to handle complaints calmly and professionally and mitigate issues so as not to damage the companys reputation. Handling complaints can also involve monitoring and responding to complaints via email or telephone conversations.

7. Ensuring health and safety

Health and safety legislation is a vital responsibility of the manager. You may arrange or carry out risk assessments, maintain health and safety records and ensure the proper training of all staff with regard to this. You may also investigate any incidents on the premises and take steps to ensure that they don't happen again.

8. Auditing

It's important for you to be proactive in maintaining the high cleaning standards by arranging routine quality checks, this will be a significant part of the role.

9. Cultivating and managing relationships

You will typically liaise with many different people. Therefore, it's helpful to be able to maintain and cultivate good relationships with them. Building a strong team enables smoothly and provides the best possible experience for customers.

Competitive salary.

If you possess these skills and are looking for a challenging role in contract management, we encourage you to apply for this position.



AMRT1_UKCT



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