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Waiter/ess

3 months ago

Central London London, London, United Kingdom Maison Estelle Full time

Maison Estelle is a private club set in a Grade I-listed Georgian townhouse on Grafton Street, Mayfair. A hosted home, bringing people together that have plenty to say and nothing to prove. A new school club (no rules), with old school values of personalised service and discretion.

Work in an environment where you can bring your whole self to work, where youre empowered to be the very best you can be. Our values are at the core of everything we do and every decision we make. We have four pillars (HOST): humble, own it, spirited and togetherness. These pillars influence every experience that we deliver, both for our members and with each other.

Our Waiter/ess will be required to provide our members with an attentive, exceptional and personalised service and look after their needs. You should be passionate about food and beverage service and help in assisting the smooth running of service. From the point of taking the order, delivering the dishes, to checking in with the guest where appropriate, you will be able to anticipate our members needs and create a smooth and seamless service throughout. You should uphold the highest standards and ensure the member experience is in line with our members club standards.

BENEFITS

  • WSET qualifications
  • 28 days holiday inclusive of bank holidays (increasing with length of service), pension and life assurance.
  • Inclusion in the Tronc scheme.
  • A health cash plan to claim money back and get access to lots of ways to support your physical & mental wellbeing.
  • Goes without saying, but we will feed you during your shift.
  • Lots of opportunity to develop your skills and progress internally.
  • Regular team get togethers, from regular team drinks to bi-annual parties.
  • Opportunities to join one of our committees and influence how we do things, how we socialise and how we support the local community.
  • Great incentives and reward programmes including recommend a friend bonuses, employee of the month and much more.

WHAT YOU WILL DO

  • Creating an exceptional dining experience for members and their guests.
  • Presenting menu and provide detailed information when asked including allergens information.
  • Making sure all service mise en place is ready in advance; including table set-up, cutlery, napkins, salt and pepper filled, etc.
  • Meeting with restaurant colleagues to review daily specials, changes on the menu and service specifications for reservations.
  • Supporting, training, and developing any new members of the team and making them feel welcome.
  • Up-selling additional products as and when appropriate in a subtle and conversational manner.
  • Taking accurate food and drinks orders, using our till system, ordering slips or by memorisation as appropriate.
  • Checking dishes and dining utensils for cleanliness and presentation and reporting any problems to the culinary and management teams.
  • Presenting the bill and processing payments in line with our standards and SOPs.
  • Arranging table settings and maintaining a tidy dining area.
  • Removing dirty items from tables to avoid clutter in a timely manner.
  • Feeling empowered making a decision that will enhance the member experience or defuse any complaints which may arise.
  • Adhering to all Health and Safety procedures particularly relating to food and beverage items.


PERSONAL PROFILE

  • Proven experience in a luxury / lifestyle multi-outlet food and beverage operation.
  • Stays up to date with current hospitality food trends and best practices.
  • Must be able to work flexibly including evenings and weekends due to the operational hours of the club.
  • Excellent communication skills and comfortable talking to colleagues, senior management and being front of house building relationships with our members.
  • A genuine passion for hospitality and hosting.

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