Customer Service Advisor

3 weeks ago


London, UK, United Kingdom Pertemps Network Group Full time

Job Title: Customer Service Advisor

Location: Central London

Salary: £30,000 per annum

Monday to Friday – Hybrid after 3 months



About the Role

Join a dynamic and innovative company in Central London as a Customer Service Advisor We’re seeking an enthusiastic professional to deliver exceptional service as the first point of contact for our customers. You'll handle inquiries across phone, email, and live chat, ensuring every customer has a positive experience with our brand.


Key Responsibilities

  • Respond to customer inquiries promptly and professionally via phone, email, and live chat
  • Resolve customer concerns efficiently while maintaining high service standards
  • Accurately document all interactions and escalate unresolved issues to relevant teams
  • Collaborate with colleagues to improve customer service practices



Comprehensive Benefits Package:

  • 25 days holiday, plus 8 public/bank holidays.
  • Commercial bonus scheme.
  • Annual cost of living salary increase.
  • 14 weeks full pay maternity leave, 2 weeks full pay paternity leave.
  • Employee Assistance Program with a 24/7 mental health helpline and free counselling for you and your family.
  • Paid Wednesday lunch.
  • Breakout room with Netflix and Nintendo Switch.


About You

We’re looking for a proactive, solution-oriented individual with excellent communication skills and a passion for customer service. If you're ready to hit the ground running and thrive in a fast-paced environment, we’d love to hear from you



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