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Information Technology Support Engineer

2 months ago

West Midlands UK, UK, United Kingdom Areti Group | B Corp™ Full time

Job Title: 2nd/3rd Line Engineer


Location: West Midlands (Hybrid)


Contract Type: 6-Month Contract (Inside IR35)


About the Role:

We are seeking a highly skilled and experienced 2nd/3rd Line Engineer to join our team on a 6-month hybrid contract based in the West Midlands. The ideal candidate will have extensive experience with the Microsoft 365 (M365) stack and a strong understanding of Salesforce support. This role is crucial in ensuring the smooth operation and support of our IT infrastructure and applications.


Key Responsibilities:

  • Provide 2nd line support for all IT-related issues, ensuring timely resolution and minimal disruption to business operations.
  • Manage and support the M365 stack, including Exchange Online, SharePoint, Teams, and OneDrive.
  • Offer support and troubleshooting for Salesforce, assisting users with any issues and ensuring optimal performance.
  • Collaborate with 1st line support to escalate and resolve complex issues.
  • Maintain and update documentation related to IT processes and procedures.
  • Participate in the deployment and configuration of new systems and applications.
  • Ensure compliance with IT policies and procedures, particularly those related to security and data protection.
  • Provide training and guidance to junior team members and end-users as needed.



Key Requirements:

  • Proven experience in a 2nd line support role, preferably in a senior capacity.
  • Strong expertise in the Microsoft 365 stack (Exchange Online, SharePoint, Teams, OneDrive).
  • Experience with Salesforce support and troubleshooting.
  • Excellent problem-solving skills and the ability to work under pressure.
  • Strong communication skills, both written and verbal.
  • Ability to work independently and as part of a team.
  • Relevant certifications (e.g., Microsoft Certified: Modern Desktop Administrator Associate, Salesforce Administrator) are a plus.