Client Support Consultant

1 month ago


London UK, UK, United Kingdom SmartCo Consulting Full time

Client Support Consultant


SmartCo is one of the market’s fastest growing technology consultancies.


We work with major international enterprises and public sector organisations, delivering high profile IT transformation programmes (Infrastructure / Cloud / Data / Security / Applications), supporting our clients achieve their business goals.


We’re proud to have built a diverse collection of exceptional people, who consistently and expertly deliver transformative technology projects to our many clients. We’re growing rapidly (150% increase in the last 3 years) and have highly ambitious plans to continue this trajectory.

We offer a highly flexible, openminded and respectful place to work, full of learning and development opportunities and the support to help you achieve your best.


Overview of the Position


The role of Client Support Consultant provides crucial support throughout the full life cycle of all client related activities within the Digital Health team. Predominantly supporting both the Client Engagement and Client Services teams, from proposal creation through to project go-live, as guided by the Management Team. All Client facing roles within Digital Health require travel to Client sites.


Key Responsibilities


  • Provide client support throughout the full life cycle of a project from Client Engagement to Client Services on Digital Health projects and programmes.
  • Support the Client Engagement team on pre-sales activities, proposals, price calculators and SoW’s.
  • To ensure that account plan templates are created at the beginning of a project.
  • Create case studies, tailored from project kick off to project close.
  • Attend consultant delivery meetings and client meetings to capture updates for client progress reports. (Onsite and virtual).
  • Populate and format all Client Services reports and templates.
  • Update and maintain Client Services internal risk register.
  • Set up live project folders and assuring document management.
  • Onboard project Associates
  • Support with business reporting for Client Services (e.g. which accounts have CS in place, RAG status etc.)
  • Coordinate and maintain quality assurance processes including document management.
  • Ensure relevant systems (CRM & PSA) are maintained to ensure integrity of data to support reporting purposes.


Skills & Characteristics


  • A genuine people person, with natural relationship building skills.
  • A client delivery focussed approach enabling successful outcomes
  • A sound understanding of project management principles and lifecycles.
  • Ability to work in a fast-paced team.
  • Experience in client facing roles within a professional services environment.
  • Good knowledge of the digital healthcare landscape and EPR.
  • High levels of honesty and integrity.


Company Culture & Benefits


We strongly believe that we can achieve more through teamwork and respect for our colleagues. We look for positive people to join our team, who are ambitious and who want to progress while working with integrity. We understand the importance of employee wellbeing, promoting a positive life balance and offering employee benefits which support this ethos.

We are an Equal Opportunities organisation and conduct all recruitment and selection in line with The Equality Act (2010), with reference to the protected characteristics outlined within. We are inclusive and respectful, and we will continue to build the SmartCo team based on these values.


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