Business Analyst

1 week ago


London, UK, United Kingdom NearTech Search Full time

Business Analyst, London, £46,500 + Great Bens & Work-Live Balance

A new Business Analyst is needed to join an ethically minded and sustainability focused organisation based in West London. My client is looking for a Business Analyst to play a key role in supporting their continued growth and both customer experience. In this role you will enjoy a great work life-balance as well as meaningful work.


Working within the IT & Digital team you will work with various software products (heavily focused on their Microsoft Dynamics CRM) liaising with multiple stakeholders – driving continuous improvement across various processes and services.


Key Responsibilities:

  • Develop effective working relationships with internal users to enhance customer experience and retention.
  • Work with the IT & Digital team and external consultants on new CRM capabilities (working with Microsoft Dynamics CRM).
  • Provide training and support on the CRM system and best practices for customer relationship management.
  • Analyse data to identify trends and opportunities to improve customer engagement and business performance.
  • Present insights to stakeholders and secure support for process improvements.
  • Support internal communications, planning, design, and user training for change initiatives.
  • Ensure compliance with data protection regulations and implement customer privacy measures.
  • Implement systems to collect and respond to customer feedback.


Requirements:

  • Analytical skills for identifying trends and actionable insights from customer data.
  • Strategic thinking for developing systems and process strategies aligned with business goals.
  • Experience with Microsoft Dynamics.
  • Proven track record of driving continuous improvement in CRM processes.
  • Data management skills, including segmentation, cleansing, and deduplication.
  • Experience in integrating sales and customer service systems.
  • Strong stakeholder management and collaboration skills.
  • Proficiency in training users on CRM systems and managing change.
  • Customer-centric mindset with a focus on delivering exceptional customer experiences.
  • Knowledge of data protection regulations (such as GDPR).


Benefits:

  • Salary starting at £46K
  • Discretionary annual bonus based on targets.
  • Great Pension
  • 34 days holiday plus bank holidays.
  • A 36-hour week.
  • Personal training and development plan.
  • Cycle to work scheme.
  • Employee discounts.


If you are a collaborative and enthusiastic Business Analyst with the right level of experience and interested in a BA role where your work can have a really positive impact on the wider community AND enjoy a great work-life balance at the same time, please apply ASAP


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