Delivery Manager
6 days ago
Skills:
Service Delivery Manager (Manual, Automation Testing along with account management)
Experience:
- 14+ years of experience in IT industry with Manual, Automation testing along with account management skill set.
- Knowledge of Financial Services, Mortgage Servicing, Banking, Insurance industries and markets is highly regarded.
- Experience in tools like Selenium, Jenkins, Azure DevOps, GIT, Bugzilla, JIRA, Elementool, TFS & MTM.
- Previous experience working on large system implementation projects.
- Significant experience as a manager working within software development and change across the full software development lifecycle, ideally within an enterprise context.
- Experience in using and implementing agile methodologies.
- Experience of mentoring of staff with a track record of maximising the individual potential of team members.
- Excellent leadership skills – sets direction, builds consensus and shares a vision and values.
- Motivates empowers employees.
- Leads effectively through change and adversity.
- Excellent management skills – organising work and resources, planning and setting priorities, delegating effectively, timely monitoring and performance management.
- Experience of stakeholder management – building confidence, setting expectations and meeting commitments to increase customer satisfaction.
- Strong interpersonal skills with proven ability to build and maintain strong relationships with staff and stakeholders.
- Strong work ethic and high levels of initiative with ability to deal with conflicting priorities.
- Collaborates and communicates well, builds great working relationships, influences others, challenges effectively and responds well to challenge from others, shares information and ideas with others, has good listening skills.
- Curious and continuous learner – investigates, interprets and grasps new concepts.
- Self-motivated and can use own initiative to recommend innovative solutions.
- Pays attention to detail, finds root cause and takes a rigorous approach to problem solving.
Key Deliverables:
- Facilitates delivery of high-quality solutions that are stable and resilient; conform to security and architectural standards; and are developed in line with the software development methodology.
- Works collaboratively with stakeholders to shape new client propositions and services.
- Uses meaningful metrics to track delivery of value and high customer satisfaction.
- Collaborates to ensure the smooth transition of new or enhanced products into production.
- Ensures appropriate use of available resource.
- Focuses on innovation, quality and productivity to uplift delivery capability.
- Embeds a culture of continuous improvement and collaborates with other teams, specialists and stakeholders.
- Manages individual and team performance and progress to meet objectives through goal setting, regular feedback, coaching, reward and recognition and following the appraisal process.
- Looks ahead to ensure the team has the talent it needs to attain its goals.
- Identify and nurture potential and provide a supportive and challenging environment for staff to learn and develop.
- Ensures all IT governance and business processes are adhered to.
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