Senior Professional Development Advisor

1 month ago

UK, UK, United Kingdom IWFM | Institute of Workplace and Facilities Management Full time

Vision and Mission


Vision

As the pioneering workplace and facilities management body, our vision is to drive change for the future. To be the trusted voice of a specialist profession recognised, beyond the built environment, for its ability to enable people to transform organisations and their performance.


Mission

We empower professionals to upskill and reach their potential for a rewarding, impactful career. We do this by advancing professional standards, offering guidance and training, developing new insights and sharing best practice.


The company has a strong culture based on our values


· Confident and Bold

· Human and Inspiring

· Knowledgeable and InSync

· Active and Energetic

Social Value


We are a Disability Confident employer, Investor in People accredited, Living Wage employer, Good Business Charter employer. We offer charity days along with paid for social events and make efforts to reduce our impact on the planet.


Job Purpose


Over the last year IWFM has embarked on a program to understand the needs of members at each stage of their career journey, culminating in a series of member personas. We are now looking for individuals to join the IWFM team to turn this research into practical support and advice for IWFM members.



This role involves working closely with members to understand their career goals and helping them navigate the available resources and services to achieve those goals. The advisor will also contribute to the development and enhancement of professional development programs and tools.


The role will be expected to work closely with the Senior Business Development Manager to ensure that overarching learning and development proposals to organisations include IWFM membership. This may also include liaison with employers. In addition, this role will also support employers to understand which levels of membership are appropriate for the level and responsibility of individual employees, providing a steady flow of leads to the IWFM Academy.



This role will also line manage, and therefore be accountable for, the delivery of the Employer Support Advisor and Professional Development Advisor. Together, these roles will ensure that organizational and individual customers have access to support to benefit from IWFM membership. IWFM is increasingly working with Higher Education Institutions (HEIs) and this role will also ensure that the process of accreditation is effectively co-ordinated.


Key Accountabilities


  • Provide one-to-one career support to help members assess their career goals, strengths, and development needs.
  • Assist members in creating personalised career development plans, including setting short-term and long-term goals.
  • Offer guidance on professional development opportunities, including training and qualifications.
  • Recommend relevant resources, such as articles, webinars, and workshops, based on member interests and career stages.
  • Collaborate with IWFM’s volunteer communities to recommend specialised awareness raising sessions on topics linked to IWFM’s professional standards.
  • Communicate regularly with members through various channels, primarily through phone and also including email, and in-person meetings, to provide updates and resources.
  • Network with different stakeholders and partners to provide a cohesive and connected offer of support to members.
  • Work with internal teams to scope, create and implement professional development resources with other member services and initiatives.
  • Represent the organisation at industry events and conferences to promote professional development programs and services.
  • Collect and evaluate feedback from members to identify areas for improvement and measure the impact of career development initiatives.
  • Line manage the Employer Support Advisor and Professional Development Advisor ensuring all SLA’s are met, quality with organisational memberships is upheld and support with some account management activities.
  • Be a knowledge specialist across all of the IWFM products and services and being responsible for keeping up to date with new products and services and reporting them back to the team.
  • Support with the account management of larger group members and supporting contacts with their organisational development plans.
Experience
  • Preferred minimum of 5+ years of experience in professional development, or a similar role.
  • Experience working in a membership organisation or professional association.
  • Experience of line management
Technical Skills


  • Understanding of career development theories and practices.
  • Excellent communication and interpersonal skills, with the ability to engage and support diverse members.
  • Proficient in using different platforms and CRM systems including online learning platforms.
  • Strong analytical skills with the ability to assess program effectiveness and member needs.
  • Proficient in Microsoft Office Suite and experience member management systems.


Behavioral Skills


  • Member-Centric: Passionate about helping members achieve their career goals and committed to providing high-quality support.
  • Innovative: Creative and proactive in developing new programs and resources to meet the needs of members.
  • Collaborative: Able to work effectively with internal teams and external partners to enhance professional development offerings.
  • Organised: Strong organisational skills with the ability to manage multiple projects and priorities simultaneously.


Salary £35k, fully remote

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