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Senior Insight Manager

4 months ago

London, UK, United Kingdom Harnham Full time

SENIOR INSIGHT MANAGER - CLIENTSIDE

UP TO £60,000

REMOTE (LONDON OFFICE)


Harnham is exclusively working with a global membership organisation, seeking a proactive, insightful, and results-driven Senior Insight Manager to play a crucial role in their success.



ROLE AND RESPONSIBILITIES:

The Senior Insight Manager will have the following responsibilities:

  • Lead the design and execution of global member, affiliate, and employer surveys. Analyze and report on findings to provide actionable recommendations to enhance customer experience and achieve KPIs.
  • Build strong relationships with stakeholders to understand their business needs and challenges. Offer expert advice and tailored research solutions.
  • Create and manage comprehensive research activities using both quantitative and qualitative methods, user experience research, and pop-up surveys.
  • Enhance our research capabilities by integrating the latest AI technologies.
  • Conduct thorough analysis of research data, combining internal data, UX insights, industry trends, and local market insights to provide a holistic view of our customers.
  • Clearly present research findings and strategic recommendations to various audiences, including senior leadership.
  • Act as the voice of the customer in steering groups and communities focused on customer satisfaction.
  • Supervise research projects conducted by Analysts, ensuring high standards and adherence to best practices.


YOUR SKILLS AND EXPERIENCE:

  • Significant experience in a client-side insights role
  • Exceptional organizational skills with the ability to manage multiple projects under pressure
  • Expertise in qualitative and quantitative research methodologies and user experience (UX)
  • Strong analytical skills for interpreting and summarizing diverse data sources into clear business insights
  • Experience with online research panels/communities across various markets
  • Proven ability to drive improvements through insights
  • Integrity and commitment to market research best practices
  • Proficiency with customer experience tools and data analysis software (e.g., Forsta, Qualtrix, Lookback, HotJar, SPSS, Q, Adobe Analytics)
  • Experience in the education/learning sector is a plus


HOW TO APPLY:

Apply via the link below.