Travel Consultant

7 days ago


UK, UK, United Kingdom Red Planet Travel Recruitment Limited Full time

Travel Consultant (Customer Experience Executive)

Basic salary £23,400 per annum + benefits + comm OTE £30k+


This long established, Multi-Award Winning Tour Operator has been bringing together the world’s most popular destinations, hotels, and imaginative holiday itineraries. They are now on the lookout for a passionate, talented, outgoing and enthusiastic individual from a travel background to join their UK based remote / homeworking Customer Experience Team.


The role will promptly deal with all customer interactions throughout the customer lifecycle, and to maximise holiday conversion opportunities and to deliver outstanding customer service.


Customer Experience Responsibilities & Tasks:

· To ensure all incoming calls are answered promptly and dealt with to the best of ability.

· Respond to and follow up any sales or customer care incoming enquiries received by email, telephone, webchat, post or any other channel.

· To accurately complete holiday bookings and amendments following instructions and using correct codes, prices and taking care to update new client database.

· Maximise upsale opportunities by ensuring that clients are offered all upgrades and extras on every booking.

· Assisting clients with all further customer care activities including collecting payments, booking ancillaries with airlines, informing clients of changes to their holiday, processing brochure order requests and general queries from the clients.

· Attend any relevant training/educational visits provided by the company to develop knowledge and skills.

· Ensure clients are sent any relevant holiday documentation upon booking and explaining online check in and Manage my Booking.

· To ensure all email enquiries, web chat, social media interactions, text message and whatsapp enquiries are answered promptly and dealt with to the best of ability.

· Any other duties deemed necessary by either your Supervisor, Manager or Director.


Now Let's Talk About You

· From a Tour Operator / Travel Agency / Online Travel background

· Customer centric personality with a passion for travel is a must

· Professional and courteous in all interactions verbal or non-verbal

· Great telephone manner

· Excellent multi-tasking and organisational skills

· Good communication skills - both written and verbal, Good PC skills


What on Offer?

· Basic salary is £23,400 per annum plus sales commission OTE £30,000+

· 100% Remote role

· On the job professional training and team building events

· Educational visits overseas and travel opportunities

· Private pension

· Private health cover

· Work one month from anywhere in the world

· Long service awards scheme

· Annual leave buy and sale scheme

· Personal days

· Professional learning sponsorship and professional subscriptions

· Life cover

· Enhanced payment for maternity and paternity leave

· Nursery vouchers


Interview & Job Offer:

If your one and only Microsoft Teams (video) interview is successful with the Tour Operator, you will be offered their exciting travel role to commence your 2 weeks training programme on full salary. The training is held from 9am-5.30pm, Monday-Friday, which will take place at our client’s HQ in Kent.


For candidates living in different parts of the UK, our client will provide COMPLIMENTARY hotel accommodation near their HQ, staying at the Premier Inn, during your 2 weeks Monday to Friday training programme.


Tour Operator Opening Hours:

The business opening hours are 9am-8pm Monday to Sunday, you will be working a 5 days per week, 1 of those days includes a weekend day. The shift is generally 9am-5.30pm occasionally 10am-6.30pm and 11am-7.30pm.


Sound Like You? If so, we’d love to hear from you


Important, Please Note: It is unlawful to employ a person in a UK-based role who does not have permission to live and work in the UK. You should make yourself aware of how immigration laws apply to your situation prior to applying.


Due to the high number of applications, we will only get back to suitable candidates. If you have not heard back from us within 72 hours of applying, unfortunately your application on this occasion was not successful.



  • UK, UK, United Kingdom C&M Travel Recruitment Full time

    Senior Business Travel ConsultantOur client, a well-established independent travel management company is seeking a Senior Business Travel Consultant to join their team. You will be either office based in their South West London office, hybrid (3 days in the office) or fully remote for the right candidate. Proficient on Sabre GDS and working on varied...


  • UK, UK, United Kingdom Gray Dawes Travel Full time

    Gray Dawes Travel is a multi-award winning, global travel management company with offices in the United Kingdom, The Netherlands, Australia and the United States. Established in 1865, we’re constantly growing by using technology and our passion for what we do to keep evolving.Our people are at the heart of our business and we’re recruiting for an...


  • UK, UK, United Kingdom Gray Dawes Travel Full time

    Gray Dawes Travel is a multi-award winning, global travel management company with offices in the United Kingdom, The Netherlands, Australia and the United States. Established in 1865, we’re constantly growing by using technology and our passion for what we do to keep evolving.Our people are at the heart of our business and we’re recruiting for an...


  • UK, UK, United Kingdom Ocean Bug Travel Part time

    Do you love travel? Are you ready to turn that passion into a flexible, exciting career?We're on the lookout for enthusiastic individuals to join our wonderful team of independent travel agents. Whether you want to work full-time, part-time, or as a side hustle—this opportunity is for you!The workYou'll have the chance to help clients create...


  • London, UK, UK, United Kingdom Kirker Holidays Full time

    Graduate Travel Consultant up to £25k plus commission and incentives Kirker Holidays is looking for an articulate new recruit who has an interest in travel and European Culture. You will probably have studied Ancient History, Classical Civilisation, History of Art or European languages to degree level and will be able to enthusiastically share this passion...


  • London, UK, UK, United Kingdom BRAMCOTE CONSULTING LIMITED Full time

    My highly successful international boutique consultancy client is looking for a Senior Manager/Director level management consultant to join their growing Travel, Hospitality and Leisure (THL) performance improvement team.Their THL team works with healthy, under-performing and distressed companies across a variety of urgent, high impact situations. They help...


  • UK, UK, United Kingdom Salt Full time

    Senior Account Director | Leading Global Consultancy | Travel & TransportationAn executive/Partner level opportunity to join a leading global consultancy, managing one of the biggest T&T clients in the UK whilst growing the wider business.I am currently partnered with a leading global consultancy who are seeking an accomplished sales professional to...


  • London, UK, UK, United Kingdom Firefly Collection Full time

    Travel Sales Consultant - Luxury Ski Chalets & VillasRole OverviewWe are looking for a dynamic Sales Consultant with a keen interest in luxury travel and experience of sales, ideally in the ski chalet or summer villa rental industry. As a Sales Consultant you will build client relationships to convert enquiries into luxury villa and ski chalet bookings,...


  • UK, UK, United Kingdom World Travel Protection Full time

    At World Travel Protection (WTP), protecting people is our priority. We take care of corporate and leisure travellers, helping them avoid risks before they escalate and providing them with immediate access to the right experts when an emergency happens while travelling.Our extensive experience in global travel risk management positions us as the go-to-choice...

  • Team Supervisor

    2 months ago


    UK, UK, United Kingdom Gray Dawes Travel Full time

    Gray Dawes Travel is a multi-award winning, global travel management company with offices in the United Kingdom, The Netherlands, Australia and the United States. Established in 1865, we’re constantly growing by using technology and our passion for what we do to keep evolving.With a laser focus on offering our clients a high touch, high tech, high content...

  • Consultant

    15 hours ago


    UK, UK, United Kingdom Synergetics - A Worldwide Resource For Business Problem Solving Full time

    Synergetics is currently seeking a consultant (contract only) who is in the UK, willing to travel, who has five to seven years consulting experience.This consultant will have experience with value stream mapping, process mapping, excellent understanding of salary spend vs. non-salary spend, and heavy analysis of data utilizing Excel (must be advanced in...


  • UK, UK, United Kingdom Ventula Consulting Full time

    Procurement Consultant – IT Contracts - Central London - £400p/d (Outside of IR35) – Hybrid - French-Speaking World-leading travel brand now requires a French-speaking Procurement Consultant on an initial six-month contract!The Procurement Consultant will work very closely with the Vendor Management and will be mainly responsible for setting up,...

  • Project Consultant

    4 weeks ago


    UK, UK, United Kingdom Langham Recruitment Full time

    Project Consultant – COINS CVR | Contract | Outside IR35 | £500 - £650 per day | Min 6 monthsLangham is representing an opportunity for a Project Consultant to work within the commercial / project team of a well-known construction company on a minimum 6 month contract. This project will require travel to Warrington and the North East.You will need to...


  • UK, UK, United Kingdom MBM Executive Travel Recruitment Full time

    We're seeking a dynamic Commercial Lead – Agency Partners to join our client’s Advertising & Partner Analytics Team in EMEA.In this newly created role, your mission will be to drive agency advertising revenue within the region, with potential for global expansion.You’ll develop and strengthen relationships with media agencies, focusing on selling...

  • PR Account Manager

    7 days ago


    UK, UK, United Kingdom Stonor Recruitment Full time

    A top 100 London agency with a stellar portfolio of Hospitality, Travel, Food and Lifestyle clients is looking for a PR Account Manager to join them. Varied client portfolio, creative campaigns, excellent benefits and a truly welcoming team on offer…The AgencyA top 100 UK agency, this well respected and long standing consultancy are regarded as the go-to...


  • UK, UK, United Kingdom Searchstone Ltd Full time

    *** Lead Consultant - MS Dynamics - up to £80K + Package - Remote (some travel to UK based client sites) ***We are currently recruiting on behalf of a Dynamics Consultancy who are an MS Dynamics Gold Partner who are looking for a Lead Consultant to lead on client engagements across the UK. You will play a pivotal role in leading and delivering end-to-end...


  • UK, UK, United Kingdom DataCareers Full time

    Job Title: Data Quality ConsultantLocation: Hybrid (Home-based with travel to offices across the South of England)Salary: Up to £75,000 per annumClearance: Must be eligible for SC (Security Clearance) - British nationality, minimum 5 years UK residency, no criminal convictions or seriously adverse credit.About the Role: Our client, a leading IT consultancy,...


  • UK, UK, United Kingdom Tenth Revolution Group Full time

    My client is a leading Salesforce Partner with arguably one of the most impressive practices in the UK looking to add a Salesforce Consultant to the team!Role & ResponsibilitiesYou will work closely with business stakeholders to gather and define requirementsYou will utilize your experience to configure and customize Salesforce solutionsWork closely with...

  • Fire Risk Consultant

    1 month ago


    UK, UK, United Kingdom Russell Taylor Group Ltd Full time

    Role: -Fire Risk Consultant Location: -Remote with frequent travel around the UK and occasionally overseasSalary & Benefits: -Competitive salary (DOE),Company Pension (2:1 up to 10%), Car Allowance (£300 per month), 24 days Annual Leave plus bank holidays, Private Medical, Enhanced Sick Pay, On-site Gym/Pool, Flexible Working, hotel and food allowances...


  • UK, UK, United Kingdom Maclean Moore Ltd Full time

    Pensions Actuary ConsultantDuration12 monthsLocation: -Flexible working arrangement - home or officePotential to visit client site if project requires/ no overseas travelLevel:Manager/ Senior ManagerInside IR35The RoleWe require experienced Pension Actuarial consultants to support our clients projects. Potential projects you could be working on include: