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Account Manager
3 months ago
Insight Global is looking for an Account Manager to join their team This candidate will be overseas helping support their clients.
Candidates applying with have the following responsibilities:
• Focused account support - presales, placing orders, implementation, and post-sales support.
• Act as liaison between the supplier and the client to communicate order related issues, provide updates, and relay questions in a timely manner.
• Delegate tasks as needed to Account Support Professionals
• Organizing meetings with the team, clients, and suppliers
• Communicating project timeline with the team on a weekly basis
• Trouble Tickets and Maintenance Notifications - working with the client and carrier to resolve issues and communicate down times for maintenance.
• Advise the client on related items in technology.
• Utilize CRM software to manage tasks, projects, trouble tickets, and communication with the team daily, keeping the information up to date.
Applicants must have the following:
Must-haves
- Minimum of 3-5 years in telecommunications/technology.
- Recent experience in a sales / account management role, maintaining/growing a base of clients.
- Excellent organization skills, detail oriented.
- Strong sense of urgency, and positive attitude.
- Ability to multitask.
- Proficiency with MS O365 suite of applications.
- Experience with outbound calling.
It would be beneficial if applicants have the following:
Plusses:
- BS/BA degree or equivalent.
- Knowledge of HubSpot or similar sales CRM.
