Customer Service Representative

1 week ago


Birmingham UK, West Midlands, United Kingdom Parkside Recruitment Full time

Join an Amazing Global Company Temp-to-Perm Hybrid Opportunity


Are you passionate about delivering exceptional customer service and excited by the world of digital banking? We're looking for talented individuals to join a supportive and thriving Customer Support Team.


This is a unique chance to be part of something truly special while enjoying the best of both in-office and remote working


Position Details:

  • Hourly Pay: £13.00 | Annual Salary: £23,600 (Based on a 35-hour work week, full-time).
  • Working Hours: Shifts are rotational, scheduled in advance:
  • 08:00–16:00
  • 09:00–17:00
  • 10:00–18:00
  • 12:00–20:00


  • Hybrid Model: After training, enjoy 3 days in-office and 2 days from home each week.


Why You’ll Love This Role:

  • Positive Work Environment: Join a team that genuinely values and nurtures its staff and customers.
  • Quality Over Quantity: Deliver top-notch service without the pressure of meeting call volume or duration targets.
  • Perks on Site: Free parking, tea, coffee, and a relaxing breakout area.
  • Comprehensive Training: Full training provided, with ongoing support from approachable and supportive managers.
  • Fun Extras: Enjoy team events and treats like pizza in the office
  • Accessible Location: Excellent transport links make commuting a breeze.


About the Role:

This is not your average call centre job Here, you’ll be delivering a service that prioritizes customer satisfaction over metrics. From helping customers open accounts to resolving inquiries and supporting daily account processes, you’ll be empowered to make a real difference.


Your Day-to-Day:

  • Answer and manage customer calls, delivering helpful and friendly service.
  • Build strong relationships, resolving inquiries with care and professionalism.
  • Take ownership of issues, ensuring accurate and timely resolutions.
  • Document all interactions in line with compliance policies.
  • deliver quality outcomes, measured through call recordings and audits.


What We’re Looking For:

  • Positive, adaptable individuals with a passion for helping others.
  • Excellent communicators with strong interpersonal skills.
  • Problem-solvers with good analytical abilities.
  • Experience in banking or customer service is a bonus but not required



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