Head of Operations
1 month ago
Head of Operations
£85k + package
Job Role
o To assume full responsibility for all operational functions related to the UK business organisation
o Delivery of Management EBIT from UK Operational team
o Be accountable for delivery of all Operational and Finance Metrics and ensure delivery from Branch Management team
o Delivery of Country GP reporting monthly, and agree Flash figures with Senior Management Team
o To prepare the annual budgets in collaboration with Finance and Commercial teams, and to held accountable for delivering through P&L and Commercial Management
o To identify trends within the business, and actively develop solutions for maintaining positive
momentum or correcting negative patterns
o To continually review and streamline working processes to enable best practice with lowest
resource/financial impact
o To work in conjunction with sales in development and retention of all accounts
o To ensure profitability of accounts is maximised and loss making accounts are challenged and
addressed
o To work with finance department both on payables and receivables to resolve issues
o To be involved in implementation of new business to ensure correct processes are in place prior to movement of goods to maintain service credibility
o To conduct face to face meetings with all staff for appraisal process and hold ongoing discussions with open issues
o To assist on operations in peak times so a requirement to have hands-on working knowledge of multi-modal processes
o To ensure all customer issues are resolved in a timely and professional manner
o Establish a training needs schedule and ensure delivery is met
o Talent Management and Development within existing workforce
o To negotiate contract rates in accordance with business needs to ensure that economies of scale are met and best prices achieved for the Company and/or Client
o To perform any other duties not defined in the job description as reasonably requested / expected by the Company
Customer Service
To be customer facing and identify new business opportunities within existing sales portfolio of services o To ensure all staff who deal with customers are consistently delivering excellent customer service, and go the extra mile whenever required o To ensure “Best in Class” customer service is delivered at all times by all UK Operational personnel
Job Specific Tasks
o To ensure growth and progress in line with Company strategy in a multi modal environment, in
collaboration with all key stakeholder functions (Operations, Sales, Finance, HR, Product) within the UK,
Region and Global Network
o To build an effective team and lead the Operational area of the UK business, modelling our core values
o Effectively contribute to the Senior Management Team
o Delivery of the UK Operational Strategy
Metrics
o No. of staff managed: 5
o Budget Authority level: Senior Management
Job Role Essentials
Technical
o Minimum of 10 years’ experience in a Multi-site Management position, with a proven track record in
Branch and Financial Management
o Hands-on current experience in air import/export and sea import/export
o Educated to GCSE standard or equivalent (minimum of 5)
o Ability and confidence to deal with difficult customers if the need arises
o Ability to consistently meet deadlines in a timely manner
Business
o IT literate (ability to utilise MS Office tools such as Word, Excel, etc)
o Commercial awareness is essential in this role from Key Account involvement to new business sales
o Knowledge of Cargowise Operating System would be an advantage
o Effective Time Management skills
o Effective organisational skills with significant focus on attention to detail
o Ability to effectively communicate at all levels both internally and with clients
Personal Attributes
o Solid communication skills, demonstrable customer experience, financially and customer service driven,
positive outlook and self-motivated, ability to motivate all staff at all levels, leader in business
o Willingness to commit to ongoing personal development, assisted by in-house and external training
platforms
-
Head of Operations
3 weeks ago
UK, UK, United Kingdom Keter Full timeHead of OperationsManufacture of High-Volume Consumer Products - PlasticBased Banbury, Oxfordshire £negotiable salary + car + bonus + relocation Keter, established over 76 years ago, are a global leader and manufacturer of plastic durable consumer lifestyle products including patio and garden furniture and indoor and outdoor storage solutions, in a rapidly...
-
Head of Operational Risk
2 months ago
UK, UK, United Kingdom La Fosse Full timeHead of Operational Risk (Outside IR35)Medium enterprise firm are requiring a Head of IT Operational Risk and Compliance to maintain governance by the reporting of typical operational risk requirements, reports, framework embedding, making sure all the rules and regulations are strictly followed, and all policies are aligned with the overall company...
-
Head of Operations
2 months ago
UK, UK, United Kingdom Hickorys Smokehouse Full timeJob Title: Head of OperationsReport to: Operations DirectorLocation: NationalKey Areas of Responsibility:Working with the Operations Director to steer the strategic long term vision of Hickory's restaurant operations, overseeing the day-to-day operations of the Hickory's restaurants whilst leading and motivating the teams in line with our 5* values....
-
Head of Operations
1 month ago
UK, UK, United Kingdom Ink Recruitment Full timeWe are looking for a Head of Operations for a leading Global Broker who have recently opened a London office. As the London office expands the management team will increasingly rely on the Head of Operations to perform duties to include:Management and oversight of Outsourced/Offshore Operations TeamsSetting of operational standardsActing as point of contact...
-
Head of Operations
2 months ago
UK, UK, United Kingdom Supply Talent Full timeWe're currently hiring a Head of Operations for one of the fastest-growing companies in the online FMCG space. This role will be based in London, with hybrid working and will also include travel to regional hubs.This business is revolutionizing how consumers shop for their favourite products and are regularly listed as one of the fastest growing...
-
Head of Transport
3 months ago
West Midlands, UK, UK, United Kingdom Newman Stewart Full timeHead of Transport Midlands £60,000 to £70,000 + Bonus Our client has grown from strength to strength, since their inception nearly 50 years ago. They are a multi-award winning, market-leading, manufacturer of construction products who pride themselves on developing top-class products whilst maintaining high-levels of customer satisfaction. Due to the...
-
Head of Transport
4 weeks ago
West Midlands, UK, UK, United Kingdom Newman Stewart Full timeHead of Transport Midlands £60,000 to £70,000 + Bonus Our client has grown from strength to strength, since their inception nearly 50 years ago. They are a multi-award winning, market-leading, manufacturer of construction products who pride themselves on developing top-class products whilst maintaining high-levels of customer satisfaction. Due to the...
-
Head of Marketing Operations
3 months ago
UK, UK, United Kingdom Exacta Solutions Ltd Full timeOur client - a well-known online betting operator are looking for aHead of Marketing Operations to join their team in London.As their new Head of Marketing Operations you will:Develop and execute marketing strategies to drive revenue growth in the gambling and crypto industries within UK market.Foster collaboration and open communication with regional...
-
Head of Quality
3 weeks ago
West Midlands, UK, UK, United Kingdom NES Fircroft Full timeRole - Head of QualityLocation - West MidlandsThe Head of Quality is responsible for leading and driving the overall quality strategy and ensuring that the company's quality standards are maintained and continuously improved across all functions.This role involves strategic oversight of quality assurance and quality control processes, including the...
-
Head of Operations
2 months ago
UK, UK, United Kingdom CEVA Logistics Full timeLocation: CorbySalary: Competitive + PackageYOUR ROLE Our multi-user operation in Corby, is looking to recruit a Head of Operations, this is an exciting opportunity for a strong operational leader to deliver operational excellence and customer satisfaction. Enabling CEVA to establish long term relationships based on true partnership and collaborative...
-
Head of NPD
3 weeks ago
West Midlands, UK, UK, United Kingdom D R Newitt Recruitment Full timeHead of New Product Development (NPD)Location: (Hybrid Working)About the Company: We are a fast-growing, innovative company specializing in health supplements, skincare, and haircare products. With a passion for creating cutting-edge, market-leading products, we are seeking a dynamic and strategic Head of New Product Development to join our team. If...
-
Head of HR
3 weeks ago
West Midlands, UK, UK, United Kingdom T2M Resourcing Limited Full timeHead of HR - EMEA c£90,000 to £100,000Hybrid working with international travelT2M Resourcing have been appointed to recruit a Head of HR - EMEA for an international (US owned) manufacturing group! The company is on an exciting growth journey with several recent and further planned acquisitions. This is a great opportunity to join the leadership teams...
-
Head of Operations
2 months ago
UK, UK, United Kingdom Hummingbird Agency Full timeAbout Us:Hummingbird is a dynamic and innovative digital marketing agency dedicated to helping brands soar. We specialise in creating tailored marketing strategies that drive growth, engagement, and long-term success. With a team of creative thinkers, data-driven strategists, and marketing experts, we deliver outstanding results for our clients across...
-
Head of Central Operations and People
2 weeks ago
UK, UK, United Kingdom Love Recruitment Ltd Full timeHead of Central and People Operations in London - Fitness IndustryUp to £60k plus benefitsLondon based (full time office/ club)Our client is the UK’s first premium fitness supergroup - home to leading fitness brands across London. We are seeking a highly motivated and experienced Head of Operations and People to lead their operations and people...
-
Lead Data Engineer
1 month ago
UK, UK, United Kingdom Head Resourcing Full timeLead Data Engineer - £75k plus bonus & benefits - hybrid 2 days in ManchesterAn exciting opportunity has arisen to join this leading household name, based in Manchester city centre (hybrid).The role will be critical in delivering and ensuring data quality, consistency, and reliability working closely with other data engineers in the team as well as the...
-
Head of Enterprise
4 weeks ago
UK, UK, United Kingdom InterQuest Group Full timeInterQuest have partnered with an insurance organisation to appoint a Head of Enterprise & Operational Risk. Highlights of your responsibilities include: Develop, enhance and embed a proportionate ERM/ NFR infrastructure incl. RMFs, TPRMF, OpRes, RCSAs, risk appetite and associated reportingEnsure the organisation is at the forefront of current and horizon...
-
Head of People Operations
1 month ago
UK, UK, United Kingdom Christopher Keats Media Limited Full timeA great Head of People Operations role, working closely with the VP of HR at one of the world’s leading luxury travel brands.With 55 offices worldwide, they are a business with teams of passionate and knowledgeable people, who can open doors to private palaces, book Michelin-starred meals in the most remote locations and arrange out-of-hours museum...
-
Head of Marketing Operations
4 weeks ago
UK, UK, United Kingdom B2b Services Full timeHead of Marketing OperationsHybrid 2 days a week in the officePay range and compensation packageup to £70,000 per annum + 20% discretionary annual bonusAbout the CompanyWe are seeking a dynamic and experienced Head of Marketing Operations to lead and drive our marketing efforts in alignment with our strategic business goals. Reporting to the Marketing...
-
Head of Operations
2 weeks ago
UK, UK, United Kingdom Emu Analytics Full timeTHE ROLEEmu Analytics is looking for a Head of Operations (HoO) to lead driving the operational efficiency and success of our company as it grows. Following recent restructuring, this newly redefined role will require you to progress the definition and creation of processes and tasks necessary for streamlined operations.The HoO will be responsible for...
-
Head of Food
3 weeks ago
UK, UK, United Kingdom COREcruitment Ltd Full timeHead of Food We are looking for a Head of Food to join a dynamic and expanding restaurant group in Central London and the Southeast. The Head of Food will be responsible for overseeing all back-of-house (BOH) operations, ensuring consistency and quality across their multiple sites. This is an amazing opportunity for an Executive Chef or Head of Food who is a...